At a Glance
- Tasks: Lead the design and introduction of IT services for a major transformation programme.
- Company: Join a leading global bank with a focus on innovation and operational excellence.
- Benefits: Hybrid working, competitive pay, and the chance to shape service delivery.
- Other info: Opportunity to work on large-scale projects in a regulated financial environment.
- Why this job: Make a real impact in a dynamic environment while enhancing your skills.
- Qualifications: Experience in Service Design and strong stakeholder management skills required.
The predicted salary is between 60000 - 80000 £ per year.
My client, a leading global bank is looking for a Service Design Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience.
Key responsibilities:
- Lead end-to-end Service Design Introduction for new and changed services
- Ensure services are fully operationally ready, supportable, and compliant ahead of go-live
- Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria
- Act as the bridge between delivery teams and BAU operations
- Run service readiness reviews and go/no-go decisions with senior stakeholders
- Embed consistent SDI processes, standards, and governance frameworks
Key requirements:
- Strong experience in Service Design Transition / Introduction (ITIL)
- Background in financial services or regulated environments
- Experience delivering within large-scale transformation programmes
- Strong stakeholder management across Technology, Risk, and Business
IT Service Design Lead employer: Adecco
As a leading global bank, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our London-based team enjoys the benefits of a hybrid working model, competitive remuneration, and opportunities to engage in transformative projects that shape the future of financial services. Join us to be part of a collaborative environment where your expertise in IT Service Design can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Design Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services or have experience with IT service design. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITIL and service design principles. We recommend creating a list of potential questions based on the job description and practising your answers. This will help you feel more confident when discussing your experience with stakeholders.
✨Tip Number 3
Showcase your skills through real-life examples. When you're in an interview, use the STAR method (Situation, Task, Action, Result) to explain how you've successfully led service design transitions in the past. This will demonstrate your expertise and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that you won't find elsewhere. Plus, it shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace IT Service Design Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Design Lead role. Highlight your experience in service design and transformation programmes, especially in financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've led service design initiatives and how you’ve managed stakeholders effectively.
Showcase Relevant Experience:When filling out your application, be sure to showcase your experience with ITIL and service readiness reviews. We love seeing concrete examples of how you've ensured services are operationally ready and compliant.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Adecco
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of ITIL and service design principles. Be ready to discuss how you've led service design transitions in the past, especially in financial services or regulated environments. This will show that you understand the nuances of the role.
✨Prepare for Stakeholder Scenarios
Think about examples where you've successfully managed stakeholders across different teams. Prepare to share specific instances where you acted as a bridge between delivery teams and BAU operations, highlighting your communication skills and ability to influence decisions.
✨Demonstrate Your Governance Knowledge
Familiarise yourself with governance frameworks and how they apply to service design. Be prepared to discuss how you've defined and governed Service Design Packages (SDPs) and SLAs in previous roles, as this will be crucial for the position.
✨Showcase Your Transformation Experience
Since this role involves large-scale transformation programmes, come equipped with examples of your past experiences in similar projects. Highlight your contributions to operational resilience and service readiness, and be ready to discuss the outcomes of those initiatives.
