At a Glance
- Tasks: Support critical IT infrastructure and resolve 3rd line support tickets while innovating with new technologies.
- Company: Join a forward-thinking organisation focused on making a positive impact.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and excellent health benefits.
- Other info: Hybrid working model with opportunities for professional development and career growth.
- Why this job: Make a real difference in a secure sector with great work-life balance.
- Qualifications: Experience in 3rd line IT support and proficiency in Office 365 and Windows Server.
The predicted salary is between 38000 - 48000 £ per year.
Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward-thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you.
Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team. You will be supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions.
What's in it for you?
- A basic salary package between £38k - £48k (dependent on experience).
- Additional on-call pay uplifts and call out payments.
- Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service.
- An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes.
- Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews.
- Hybrid working between home and office, with flexibility given dependent on personal preference and needs.
- Heavily discounted staff parking rates.
The Role:
You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority.
You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy. You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services.
Technical Requirements
- 3rd Line IT Infrastructure support
- Mainly Business-as-Usual: Routine IT operations and maintenance.
- Office 365: Proficiency in managing and troubleshooting Office 365.
- Microsoft Exchange: Experience with email server management.
- Data centres: Knowledge of data centre operations and management.
- Windows Server (2012, 2016, 2019): Ability to support these versions at an advanced level.
- Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments.
- Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies.
- Backup technologies: Experience with data backup and recovery solutions.
- Patching: Knowledge of applying updates and patches to systems.
- Active Directory: Proficiency in managing user accounts, permissions, and network resources.
This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment.
PLEASE APPLY NOW AND DON'T MISS OUT.
IT Infrastructure Engineer — Hybrid Role with Great Benefits employer: Adecco
Join a forward-thinking organisation in Staffordshire as an IT Infrastructure Engineer, where you will enjoy a competitive salary, generous holiday allowance, and an industry-leading pension scheme. With a strong focus on employee development and a hybrid working model, this role offers the perfect balance of professional growth and work-life harmony, all while contributing to meaningful projects that enhance IT services for thousands of users.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer — Hybrid Role with Great Benefits
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. Let them know you're on the lookout for an IT Infrastructure Engineer role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common interview questions. Practice explaining your experience with Office 365, Windows Server, and virtualisation technologies. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Check out our website for roles that excite you, like the IT Infrastructure Engineer position. Tailor your approach to show why you’re a perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. Let's make sure they remember you!
We think you need these skills to ace IT Infrastructure Engineer — Hybrid Role with Great Benefits
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure Engineer role. Highlight your experience with 3rd line support, Office 365, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our innovative team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills:In your application, don’t forget to showcase your technical expertise. Mention your experience with Windows Server, virtualisation, and data centre management. We’re keen to see how you can tackle the challenges we face!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Office 365, and virtualisation technologies like VMware or Hyper-V. Be ready to discuss specific scenarios where you've resolved complex issues or improved infrastructure.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging 3rd line support tickets in the past. Highlight your thought process and the steps you took to resolve these issues, as this will demonstrate your analytical skills and ability to work under pressure.
✨Understand the Company Culture
Research the organisation's values and mission. Be prepared to explain how your personal values align with theirs and how you can contribute to their innovative projects. This shows that you're not just looking for a job, but a place where you can make a difference.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, upcoming infrastructure projects, and opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
