IT and Customer Service Administrator

Adecco are pleased to be recruiting for an IT and Customer Service Administrator to join an innovative and well respected technology business based in Salford, Manchester (M50) Full time Permanent Monday-Friday 08:30-17:00 £25,000-£26,500 per annum Salford, Manchester (M50 office based) Benefits 24 days holiday plus bank holidays Private Medical insurance after 6 months probation Cycle to work scheme (coming soon!) Free car parking on-site Learning and development opportunities Role and Responsibilities Reporting to the IT Service Manager, this role will involve: Booking equipment in with manufacturers, arranging collections, chasing updates and time lines on repairs, and updating stock records in the system Liaising with the procurement team to place orders for equipment and spare parts for repairs Guiding customers on making insurance claims, arranging collection of equipment, sending quotes, and updating claim progress Create quotes Create Sales Orders for repairs and maintenance Schedule calls with technicians and guide customers on remote support Create labels for collections and deliveries, manage missing items/delays, and update OpenCRM Identify, photograph, and label equipment ensuring correct handling and storage OCCASIONALLY assist in the dropping off/collection of equipment to/from the MAC Service Centre (only necessary if you have a valid drivers license) A driving license is desirable but not essential To be considered for this vacancy, please apply directly and attach and full and up-to-date copy of your CV. If you have any questions regarding this vacancy, please call Jessica Brion at Adecco Manchester on (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website