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- Tasks: Be the go-to person for customer enquiries and ensure top-notch service.
- Company: Join a dynamic team in a busy Customer Care Centre in Ipswich.
- Benefits: Earn £14.77 per hour with temp-to-perm potential and Monday to Friday hours.
- Other info: Immediate start available with opportunities for long-term growth.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Experience in customer service, excellent communication, and multitasking skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Ipswich (IP3)
Salary: £14.77 per hour
Hours: Monday to Friday, 07:30 - 17:00
Start Date: Immediate
About the Role
We are recruiting on behalf of our client for a Customer Care Expert to join their busy Customer Care Centre in Ipswich. This is a temp-to-perm opportunity. You will be a key point of contact for both new and existing customers, handling enquiries, processing hire orders, and responding to time-critical service and breakdown requests. This is a fast-paced, high-volume environment where delivering a consistently high level of customer service is essential.
Key Responsibilities
- Act as the first point of contact for customer enquiries via phone and email
- Process hire orders, prepare accurate documentation, and ensure attention to detail
- Manage breakdown calls and service-related enquiries with urgency and professionalism
- Accurately log jobs, ensuring all relevant details and updates are recorded
- Liaise with transport planners, depots, engineers, and third parties to coordinate deliveries, collections, and repairs
- Provide customers with clear updates, estimated times of arrival, and effective solutions
- Build and maintain strong customer relationships, identifying opportunities to support business growth
- Meet performance targets including call answering times and email response times
- Escalate issues to management where necessary
About You
- Previous experience in a customer service role within a fast-paced environment
- Excellent communication skills across phone and email
- Strong organisational skills with the ability to multitask effectively
- Ability to remain calm and solution-focused under pressure
- High level of accuracy and attention to detail
- Competent in Microsoft Office, including Excel
- A flexible and proactive team player
- Experience within plant hire, logistics, or a service-based environment is desirable
What's on Offer
- Temp-to-perm opportunity with long-term potential
- Competitive salary of £32,640
- Monday to Friday working hours
- Immediate start available
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Care Expert in Ipswich employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Expert in Ipswich
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and thinking about how you can contribute to the team. Ask about their customer service strategies or how they handle high-pressure situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Care Expert in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Expert role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you fit into our fast-paced environment!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone and email interactions.
Highlight Your Organisational Skills: In a busy Customer Care Centre, being organised is key! Make sure to showcase your ability to multitask and manage time effectively. We love seeing examples of how you've handled multiple tasks or priorities in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Expert role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Care Expert, excellent communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, especially in high-pressure situations. This will highlight your ability to handle enquiries professionally.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you've managed customer complaints or breakdown calls. Prepare to discuss how you approached these situations, what actions you took, and the outcomes. This will showcase your ability to remain calm and solution-focused under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance targets, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.