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- Tasks: Coordinate installations and service calls, ensuring smooth operations for customers.
- Company: Join a dynamic team in Newbury, dedicated to customer satisfaction and efficiency.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth and development.
- Why this job: Be part of a supportive environment that values inclusivity and continuous improvement.
- Qualifications: Strong admin skills, time management, and a proactive mindset are essential.
- Other info: Only shortlisted candidates will be contacted; we support diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking two Installation and Engineer Coordinators to join our client's team in Newbury. As an Installation and Engineer Coordinator, you will play a crucial role in ensuring the smooth operation of service calls and installations for our valued customers.
Key Responsibilities:
- Allocate incoming service calls to field service engineers, maximising productivity and meeting customer SLAs.
- Coordinate preventative maintenance visits, optimising time windows and resources.
- Review and adjust work progress throughout the day, prioritising high-priority calls while balancing lower priority tasks.
- Efficiently plan engineer routes, minimising travel time and maximising job completion.
- Make strategic decisions on work reassignments or sub-contractor deployment to meet objectives.
- Provide first-line technical support to customers before logging service calls.
- Process invoices and contracts for completed works, if required.
- Analyse and process customer inquiries and coordinate installation and commissioning works.
- Ensure customer satisfaction by managing variations and processing orders, deliveries, installations, returns, and payments.
- Collaborate with Account Managers and other departments for smooth operations.
Skills and Competencies:
- Strong administration, time management, and organisational skills.
- Confident, self-motivated, and able to work independently.
- Ability to thrive in a changing, high-pressure environment.
- Excellent written and verbal communication skills.
- Good geographical knowledge of the UK.
- Computer and database skills, with experience in SAP.
- Attention to detail and a proactive mindset.
- Focused on continuous improvement and best practises.
Join our client's dynamic team and make a difference as an Installation and Engineer Coordinator. Apply today and be part of their success!
Please note that only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Installations & Service Co-ordinator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations & Service Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly SAP. Having a solid understanding of these systems can give you an edge during the interview process.
✨Tip Number 2
Brush up on your geographical knowledge of the UK, as this role requires efficient route planning for engineers. Being able to demonstrate your understanding of local areas can impress your potential employers.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks or projects under pressure. This will showcase your time management and organisational skills, which are crucial for the role.
✨Tip Number 4
Research the company culture and values of our client. Understanding their approach to customer satisfaction and teamwork can help you align your responses during interviews and show that you're a good fit for their team.
We think you need these skills to ace Installations & Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Installation and Engineer Coordinator role. Emphasise your administration, time management, and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying and how your background makes you a great fit for the position. Mention specific examples of how you've successfully managed service calls or coordinated projects in the past.
Highlight Technical Skills: Since the role requires computer and database skills, particularly in SAP, ensure you mention any relevant technical expertise. Provide examples of how you've used these skills in previous roles to improve efficiency or customer satisfaction.
Showcase Communication Abilities: Given the importance of excellent written and verbal communication skills in this role, include examples of how you've effectively communicated with customers or team members in high-pressure situations.
How to prepare for a job interview at Adecco
✨Showcase Your Organisational Skills
As an Installations & Service Coordinator, strong organisational skills are key. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.
✨Demonstrate Problem-Solving Abilities
The role requires making strategic decisions and providing first-line technical support. Think of scenarios where you've had to troubleshoot issues or make quick decisions under pressure, and be ready to share these experiences.
✨Familiarise Yourself with the Company’s Operations
Research the company and understand their service offerings and customer base. This will help you tailor your answers to show how your skills align with their needs and demonstrate your genuine interest in the role.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to thrive in a changing environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your adaptability and proactive mindset.
