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- Tasks: Join our Service Support Team to provide essential IT support and maintain digital systems.
- Company: Be part of City of Wolverhampton Council, dedicated to community service and innovation.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping users with technology while growing your skills in a dynamic setting.
- Qualifications: No specific qualifications required; just a passion for technology and helping others!
- Other info: Contribute to meaningful projects that support the community and enhance your career.
The predicted salary is between 30000 - 42000 £ per year.
The post holder will be part of the Service Support Team, responsible for maintaining and supporting CoWC equipment, software, and services by providing 1st and 2nd line support to all customers.
- Provide first and second line Digital & IT support (Service and Incident Management)
- Ensure the Digital & IT service meets the needs of Business Users (Change Management)
- Ensure equipment and services are fit for purpose (Supplier Management)
- Monitor, report, and resolve Incident trends (Problem Management)
- Assist in implementing Digital & IT projects (Project Management)
- Engage customers in specifying requirements (Process Improvement)
Principal Duties and Responsibilities:
- Be a point of contact and support on all Digital & IT systems supported by CoWC, including Desktop, Laptop/Tablet, Mobile, Telephone
- Ensure customers have the necessary equipment, software, and services, and that they are functioning correctly
- Support the creation and maintenance of Windows deployments and application packages
- Keep all internal Digital & IT systems up to date, including ICT Assets, Licences, and Service Catalogue
- Assist with trend analysis of support statistics and escalate problems as needed
- Troubleshoot and resolve customer issues and queries
- Assist in Root Cause Analysis to resolve problems
- Ensure timely resolution of requests and incidents in line with SLAs
- Assist with IT training and product demonstrations/workshops
- Monitor progress of requests and problems, providing feedback to customers
- Support the Digital & IT Service Desk in providing 1st line support
- Manage customer expectations to ensure high satisfaction
- Promote best practices of Digital & IT policies and procedures
- Drive a works vehicle to support external customers
- Maintain professionalism and promote Digital & IT services to staff
- Comply with the Council's policies, including Health and Safety, Equal Opportunities, Data Protection, and others
- Participate in staff development and continuous professional development
- Undertake other tasks as directed, with reasonable adjustments for disabilities
- Contribute to service improvement and wider service development
Note: City of Wolverhampton Council is committed to Corporate Parenting, providing the best care and protection for children who are looked after.
ICT Technician - Adult Education College employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician - Adult Education College
✨Tip Number 1
Familiarise yourself with the specific Digital & IT systems used by the City of Wolverhampton Council. Understanding their software and hardware will give you an edge during interviews, as you'll be able to discuss how your skills align with their needs.
✨Tip Number 2
Highlight any experience you have in providing 1st and 2nd line support. Be ready to share examples of how you've successfully resolved customer issues in the past, as this will demonstrate your problem-solving abilities and customer service skills.
✨Tip Number 3
Show your enthusiasm for continuous professional development. Mention any relevant training or certifications you've completed, especially those related to Digital & IT support, as this reflects your commitment to staying updated in the field.
✨Tip Number 4
Prepare to discuss your approach to managing customer expectations and ensuring high satisfaction. Think of specific strategies you've used in the past to communicate effectively with customers and resolve their issues promptly.
We think you need these skills to ace ICT Technician - Adult Education College
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the ICT Technician position. Tailor your application to highlight relevant experience in providing 1st and 2nd line support, as well as any familiarity with Digital & IT systems.
Highlight Relevant Skills: Make sure to emphasise your technical skills related to troubleshooting, incident management, and customer service. Mention any specific software or systems you have experience with that are relevant to the role.
Craft a Strong Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Use examples from your past experiences to demonstrate how you meet the key responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills required for the role. Brush up on your knowledge of Digital & IT systems, troubleshooting techniques, and any specific software or hardware mentioned in the job description.
✨Demonstrate Customer Service Skills
Since the role involves providing support to customers, be prepared to discuss your experience in customer service. Share examples of how you've successfully resolved issues and managed customer expectations in the past.
✨Showcase Problem-Solving Abilities
Prepare to talk about your approach to problem management. Think of specific instances where you identified trends in incidents and how you contributed to resolving them. This will show your analytical skills and proactive mindset.
✨Engage with the Role's Responsibilities
Familiarise yourself with the principal duties listed in the job description. Be ready to discuss how you would handle tasks like maintaining ICT assets, supporting training sessions, and participating in service improvement initiatives.