At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and ensuring a positive experience.
- Company: Join a well-established organisation in West Hull with a supportive team culture.
- Benefits: Earn £12.71 per hour, enjoy free parking, and work Monday to Friday.
- Other info: Great opportunity for career growth in a dynamic office setting.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Location: West Hull
Hours: Monday to Friday, 8:30am - 5:00pm
Pay: £12.71 per hour
Adecco is delighted to be supporting a growing and well-established organisation based in West Hull in their search for a friendly and customer-focused Customer Service Advisor. This is an excellent opportunity for someone who is passionate about delivering outstanding service and enjoys working in a fast-paced, team-orientated environment.
The Role
As a Customer Service Advisor, you will be the first point of contact for customers, providing support and resolving enquiries efficiently and professionally. You will play a key role in ensuring a positive customer experience while also supporting internal processes to maintain high service standards. This is a varied role suited to someone who is confident, organised, and able to handle multiple tasks with ease.
Key Responsibilities
- Handling inbound customer enquiries via phone and email
- Providing excellent customer service, resolving queries quickly and effectively
- Building strong relationships with customers to ensure a positive experience
- Updating and maintaining accurate customer records
- Supporting order queries, billing enquiries, and general account support
- Chasing outstanding information or responding to follow-ups as required
- Liaising with internal teams to ensure smooth and consistent service delivery
- Carrying out general administrative duties such as data entry and reporting
About You
To be successful in this role, you will:
- Have previous customer service experience (essential)
- Be a confident communicator with a professional and friendly manner
- Be customer-focused with strong problem-solving skills
- Have excellent attention to detail and organisational abilities
- Be comfortable working in a busy, office-based environment
- Have good IT skills and the ability to learn new systems quickly
- Have experience handling billing or account queries (advantageous but not essential)
Working Pattern
Full-time, office-based role
Monday to Friday, 8:30am - 5:00pm
Based in West Hull, with free parking available
Customer Service Support - MK060 in Hull employer: Adecco
Adecco is an excellent employer that values its employees by fostering a supportive and dynamic work culture in West Hull. With a focus on professional growth, employees are encouraged to develop their skills while enjoying a friendly team environment, complemented by benefits such as free parking and a structured work schedule. This role offers the chance to make a meaningful impact on customer experiences, making it a rewarding opportunity for those passionate about service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support - MK060 in Hull
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what matters most to you in a workplace!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service Support - MK060 in Hull
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your skills!
Be Professional Yet Friendly:When writing your application, keep a professional tone but don’t forget to let your friendly personality shine through. We’re looking for someone who can connect with customers, so show us you can do just that!
Tailor Your Application:Take the time to tailor your application to the role. Mention key responsibilities from the job description and explain how your experience aligns with them. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled specific situations. Think of examples where you resolved a customer's issue or went above and beyond to ensure satisfaction.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to queries on the spot.
✨Demonstrate Problem-Solving Prowess
Prepare to showcase your problem-solving skills during the interview. Think of a time when you faced a challenging customer situation and how you resolved it. Highlight your ability to stay calm under pressure and find effective solutions quickly.
✨Familiarise Yourself with the Company
Do some research on the organisation you're interviewing with. Understand their values, mission, and the services they offer. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team.
