At a Glance
- Tasks: Answer student queries and assist with administrative tasks in a vibrant environment.
- Company: Join a dynamic team dedicated to supporting students and enhancing their experience.
- Benefits: Gain valuable experience, flexible hours, and the chance to develop your skills.
- Other info: Perfect for students looking to balance work with studies and gain hands-on experience.
- Why this job: Make a difference in students' lives while building your professional network.
- Qualifications: Strong communication skills and a passion for helping others.
Monday to Friday 8am to 4.30pm / 11.30am to 8pm on a rota. Temp to the end of September initially.
Main duties will include:
- Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team.
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels.
- Distributing post and managing student parcel pick-up system.
- Front-of-house and reception duties.
- Preparing written correspondence as requested by other members of the management team.
- Receiving student payments.
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including:
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required.
- Work with the marketing team to actively promote and explore new marketing avenues.
- Organising social events on site, monitoring social media and updating our social media streams.
Other Duties:
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends.
- Perform and document regular inspections of resident's flats.
Student Customer Service Administrator in Huddersfield employer: Adecco
As a Student Customer Service Administrator, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. Our company fosters a collaborative work culture where your contributions are valued, and you will have the opportunity to engage with students and stakeholders, making a meaningful impact in their lives. Located in a vibrant area, we offer flexible working hours, a commitment to diversity, and a range of benefits that ensure a rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Student Customer Service Administrator in Huddersfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. This will help you understand what we value and how you can fit in. Plus, it gives you some great talking points!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can handle student queries and administrative tasks.
✨Tip Number 3
Show us your personality! When you come in for an interview, let your enthusiasm shine through. We want to see how you can engage with students and make their experience better, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat about how you can contribute to our team.
We think you need these skills to ace Student Customer Service Administrator in Huddersfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and administration. We want to see how your skills match the specific duties mentioned in the job description!
Show Off Your Communication Skills:Since you'll be handling queries from students, parents, and universities, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your written application to reflect this.
Highlight Relevant Experience:If you've had any previous roles that involved front-of-house duties or managing enquiries, make sure to mention them! We love seeing candidates who have hands-on experience in similar environments.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Make sure you thoroughly understand the job description. Familiarise yourself with the main duties, like handling student queries and managing payments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Be ready to share examples of how you've resolved issues or handled difficult situations in the past. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Show Your Communication Skills
As a Student Customer Service Administrator, strong communication is key. Practice speaking clearly and confidently about your experiences. You might even want to prepare a few questions to ask the interviewer, showing that you’re engaged and eager to learn more about the team and the company.
✨Demonstrate Team Spirit
This role involves working closely with various teams, so highlight your ability to collaborate. Share examples of how you've worked well with others in previous roles, whether it was organising events or assisting colleagues with tasks. This will show that you can contribute positively to the workplace culture.
