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- Tasks: Assist students with queries and manage financial processes in a vibrant environment.
- Company: Join a dynamic team at Adecco, a leader in recruitment.
- Benefits: Gain valuable experience, flexible hours, and a supportive work culture.
- Other info: Temporary role with potential for growth and networking opportunities.
- Why this job: Make a difference by helping students while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Temporary full time role in Huddersfield to the end of September initially. Monday to Friday 8am to 4.30pm / 11.30am to 8pm on a rota - 1 weekend out of 4 with days off in lieu.
Main duties will include:
- Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team.
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels.
- Distributing post and managing student parcel pick-up system.
- Front-of-house and reception duties.
- Preparing written correspondence as requested by other members of the management team.
- Receiving student payments.
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including:
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams.
Financial Customer Service Officer in Huddersfield employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Customer Service Officer in Huddersfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your problem-solving abilities and customer service skills. This is your chance to demonstrate how you can handle student queries like a pro!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Financial Customer Service Officer in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Customer Service Officer role. Highlight your relevant experience in handling customer queries and financial tasks, as this will show us you’re a great fit for the position.
Showcase Your Communication Skills: Since you'll be dealing with students, parents, and stakeholders, it’s crucial to demonstrate your communication skills. Use clear and concise language in your written application to reflect how you’d handle queries effectively.
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or errors, as this reflects your professionalism. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us promptly and you’ll have access to all the information about the role and our company.
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the role of a Financial Customer Service Officer inside out. Familiarise yourself with common student queries and financial processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse your responses to typical interview questions, especially those related to customer service and financial control. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Showcase Your Communication Skills
Since this role involves handling enquiries from various stakeholders, demonstrate your communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to ensure effective communication.
✨Be Ready for Role-Play
Prepare for potential role-play scenarios where you might need to handle a student query or resolve a customer issue on the spot. Think about how you would approach these situations calmly and professionally, as this will highlight your problem-solving abilities and customer service mindset.