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- Tasks: Assist students with queries and manage financial processes in a vibrant environment.
- Company: Join a dynamic team at Adecco, a leader in recruitment.
- Benefits: Gain valuable experience, flexible hours, and a supportive work culture.
- Other info: Temporary role with potential for growth and networking opportunities.
- Why this job: Make a difference by helping students while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Temporary full time role in Huddersfield to the end of September initially. Monday to Friday 8am to 4.30pm / 11.30am to 8pm on a rota - 1 weekend out of 4 with days off in lieu.
Main duties will include:
- Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team.
- Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
- Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels.
- Distributing post and managing student parcel pick-up system.
- Front-of-house and reception duties.
- Preparing written correspondence as requested by other members of the management team.
- Receiving student payments.
- Assisting Scheme Manager in administrative actions required for all aspects of financial control including:
- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Assistant Scheme Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams.
Financial Customer Service Associate in Huddersfield employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Customer Service Associate in Huddersfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for customer service roles, like how you’d handle difficult situations or manage student queries. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your soft skills! In customer service, it's all about communication and empathy. Be ready to share examples of how you've successfully resolved issues or helped others in the past. This will demonstrate that you’re not just qualified, but also a great fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Financial Customer Service Associate in Huddersfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Financial Customer Service Associate role. Highlight your relevant experience and skills that match the job description, like handling enquiries and customer service.
Showcase Your Communication Skills: Since you'll be answering queries from students and stakeholders, it's crucial to demonstrate your communication skills. Use clear and concise language in your written application to show us you can convey information effectively.
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as this reflects your professionalism. We want to see that you can manage tasks accurately, just like the financial control duties in the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you understand the role of a Financial Customer Service Associate inside out. Familiarise yourself with common student queries and financial processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide relevant answers but also demonstrates your communication skills. If you’re unsure about something, don’t hesitate to ask for clarification.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've handled customer issues in the past. Use specific examples to illustrate your ability to resolve conflicts and provide excellent service. This is crucial for a role that involves managing student queries and feedback.
✨Engage with the Interviewer
Don’t forget that interviews are a two-way street! Prepare some thoughtful questions about the company culture, team dynamics, or the specific challenges faced by the Financial Customer Service team. This shows your enthusiasm and helps you determine if it’s the right fit for you.