Housing Registration Administrative Officer

Housing Registration Administrative Officer

Hybrid Working: 3 Days Office / 2 Days Remote - Croydon, CR0 1EA

Contract: 3 Months (Possible Extension)

Hours: 28 Hours per Week | 4 Flexible Working Days

Rate: £21.41 per Hour PAYE

Are you an organised administrator with excellent customer service skills and a passion for supporting residents? We are recruiting for a Housing Registration Administrative Officer to join a busy Housing Register & Allocations Service, providing vital administrative support to ensure housing applications, enquiries, and records are processed accurately and efficiently.

This is an excellent opportunity to work within a public sector housing service, helping to deliver a high-quality service to residents and stakeholders while benefiting from flexible hybrid working arrangements.

Key Responsibilities

• Provide efficient administrative support to the Housing Register & Allocations team.
• Process housing applications, correspondence, and enquiries accurately and within required timescales.
• Maintain and update databases and electronic records, ensuring information is accurate and compliant with data protection requirements.
• Respond to telephone, email, and face-to-face enquiries from residents and partner organisations.
• Produce clear and accurate written correspondence.
• Manage and prioritise a varied workload in a fast-paced environment.
• Support service delivery by identifying opportunities for administrative and process improvements.
• Handle sensitive and confidential information with professionalism and discretion.
• Work collaboratively with colleagues, housing providers, and external agencies to support residents' housing needs.

Essential Skills & Experience

We are looking for candidates who can demonstrate:

• Experience providing administrative support within a busy office or service environment.
• Experience handling customer enquiries via telephone, email, and face-to-face channels.
• Strong organisational skills with the ability to manage multiple tasks and competing priorities.
• Excellent attention to detail and commitment to maintaining accurate records.
• Outstanding written and verbal communication skills.
• Strong customer service skills and a helpful, solution-focused approach.
• Experience working with sensitive and confidential information.
• Good IT skills, including Microsoft Word, Excel, Outlook, Teams, databases, and case management systems.
• Ability to work independently whilst contributing positively to a team environment.
• Strong problem-solving skills and the ability to take initiative.
• Experience prioritising workloads and meeting deadlines in a high-volume environment.
• Ability to remain professional and empathetic when supporting vulnerable residents.

Desirable Experience

• Experience within housing, local government, or the wider public sector.
• Knowledge of Housing Register & Allocations services.
• Understanding of social housing, homelessness, or housing-related services.
• Experience using housing management, CRM, or case management systems.
• Business Administration or housing-related qualifications.

This is a fantastic opportunity to join a supportive housing service team where your administrative expertise will make a real difference to residents seeking housing support.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.