Client Local Authority in Hounslow Job Title Resident Experience Customer Service Officer Pay Rate £17.65 an hour PAYE/£23.40 an hour UMBRELLA Hours 36 hours Mon to Fri (08:45:AM - 05:00:PM) Duration Initial 6 month contract Location HYBRID WORKING- 3 days a week office based, Hounslow House Description As a Resident Experience Officer, you will act as the first point of contact for all customers (residents, employees and members) accessing Hounslow services via a multi-channel environment Specific accountabilities for the role: >Provide information, assistance and guidance to residents, businesses and partners working across multiple channels. Support first point of contact resolution using your knowledge and experience to understand their needs, and correctly interpret the information available. > Signpost customers to other agencies when services are not available through the Council. Take a holistic approach to understanding an individual/families circumstance, ensuring an early help and prevention intervention is provided where required. > Provide accurate advice to residents on the services handled by the service and the correct service level agreements for resolving enquiries across the Council. > Complete digital assistance, supporting individuals to register online accounts, search for information on the website/Hounslow Connect, complete requests for information, applications for services and logging/tracking >Process transactions and manage service requests in accordance with Service Level Agreements, i.e. taking bookings and payments, simple assessments, etc, accurately logging details onto various systems. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Resident Experience Customer Service Officer in Hounslow employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
