At a Glance
- Tasks: Investigate and respond to parking appeals, ensuring fair processing of Penalty Charge Notices.
- Company: Join a dynamic Parking and Customer Engagement team in Hounslow.
- Benefits: Competitive hourly rate, flexible working hours, and potential for contract extension.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact by delivering high-quality service to residents and businesses.
- Qualifications: Experience in parking enforcement and strong organisational skills required.
Location: Hounslow - Hybrid working - 1 day a week in office
Hourly rate £19.78 PAYE / £26.27 UMB Per Hour
Contract Length: 6-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm. First few weeks, 9am-5pm)
ASAP Start
About the Role
We are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team. In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You'll play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses. This is an exciting opportunity for someone who is analytical, outcome-focused, and thrives in a fast-paced environment.
Key Responsibilities
- Investigate and respond to all formal representations, appeals, and correspondence relating to PCNs
- Assess cases in line with legislation, council policies, and procedures
- Prepare and submit evidence packs for adjudication hearings, attending hearings where required
- Liaise with legal services, courts, and enforcement agencies as part of the statutory process
- Ensure performance targets for quality and productivity are consistently met or exceeded
- Monitor and report performance data as required
- Manage incoming queries via email and provide support to customer services teams
- Identify and escalate issues relating to parking infrastructure and enforcement processes
- Support contract monitoring activities and contribute to continuous service improvement
What We're Looking For
- Experience working in a similar parking or notice processing role (in a local authority environment preferred)
- Strong knowledge of parking enforcement legislation and statutory processes
- Excellent attention to detail and ability to make well-reasoned decisions
- Strong organisational skills with the ability to manage and prioritise workload effectively
- Confident communicator with experience handling written correspondence
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- A proactive, flexible, and customer-focused approach
- Desirable: City & Guilds Level 3 Award in Notice Processing
About You
- Highly motivated and able to work both independently and as part of a team
- Organised, efficient, and committed to delivering high-quality outcomes
- Adaptable and solutions-focused with a strong sense of accountability
Parking Appeals and Monitoring Officer in Hounslow employer: Adecco
Join our dynamic team as a Parking Appeals and Monitoring Officer in Hounslow, where we prioritise employee growth and a supportive work culture. Enjoy the flexibility of hybrid working, competitive pay, and the opportunity to make a meaningful impact in local governance while collaborating with a dedicated team committed to delivering high-quality service to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Appeals and Monitoring Officer in Hounslow
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Parking Appeals and Monitoring Officer in Hounslow
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Adecco
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Adecco.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Adecco that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
