At a Glance
- Tasks: Be the friendly face helping residents access council services and resolve enquiries.
- Company: Join a supportive team in Hounslow with hybrid working options.
- Benefits: Earn £17.09 per hour, enjoy flexible hours, and gain valuable experience.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 17 - 23 € per hour.
LOCATION: Hounslow, Hybrid working available
PAY RATE: £17.09 PAYE / £22.65 Umbrella per hour
START DATE: ASAP
DURATION: 3-month initial contract
Hours: 18 hours a week (3 days)
IR35 STATUS: Inside
About the Role
As a Customer Service Officer, you'll be the first point of contact for residents, employees, and members accessing council services through multiple channels. You'll play a key role in resolving enquiries, offering guidance, and empowering residents to access services online, while providing holistic support to those who need it most.
What You'll Do
- Provide accurate information, assistance, and guidance to residents, businesses, and partners.
- Resolve enquiries at first point of contact wherever possible.
- Signpost customers to other agencies when appropriate and take a holistic approach to their needs.
- Support residents with digital services, including registering accounts and completing applications.
- Process transactions and manage service requests in line with Service Level Agreements.
- Offer cover for Localities Officers when required to ensure service resilience.
About You
- A role model for our values, creating conditions for residents and colleagues to succeed.
- Excellent communication skills and experience handling enquiries across multiple channels.
- Self-motivated, organised, and able to manage your time effectively.
- Flexible and adaptable to meet changing business needs.
- Committed to promoting equality, diversity, and inclusion in everything you do.
Customer Service Officer (Part Time) in Hounslow employer: Adecco
Joining our team as a Customer Service Officer in Hounslow offers you the chance to make a real difference in the community while enjoying a supportive and inclusive work culture. We prioritise employee growth with flexible working arrangements and comprehensive training, ensuring you have the tools to excel in your role. With a commitment to equality and diversity, we foster an environment where every voice is valued, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer (Part Time) in Hounslow
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they align with the role of a Customer Service Officer.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Officer (Part Time) in Hounslow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Officer. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since you'll be the first point of contact for residents, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to showcase your ability to handle enquiries effectively.
Highlight Your Flexibility:This role requires adaptability, so don’t forget to mention any experiences where you've successfully managed changing priorities or worked in dynamic environments. We love seeing candidates who can roll with the punches!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Officer role. Familiarise yourself with the key responsibilities, such as resolving enquiries and supporting residents with digital services. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively handled enquiries in the past. Think about situations where you resolved issues or provided guidance, and be ready to discuss these during the interview. This will highlight your ability to connect with residents and colleagues alike.
✨Demonstrate Flexibility and Adaptability
The job requires someone who can adapt to changing business needs. Be prepared to share instances where you've successfully adjusted to new challenges or changes in your work environment. This will show that you can thrive in a dynamic setting and are ready to support the team when needed.
✨Emphasise Your Commitment to Inclusion
As promoting equality, diversity, and inclusion is a key value for the role, think about how you've contributed to these principles in your previous experiences. Share specific examples that reflect your commitment to creating an inclusive environment, which will resonate well with the interviewers.
