At a Glance
- Tasks: Support financial and administrative services while delivering top-notch customer support.
- Company: Join a local authority in Hounslow with a dynamic team culture.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Other info: Exciting opportunity for career growth in a supportive team.
- Why this job: Make a real difference in a fast-paced environment while developing your skills.
- Qualifications: Strong customer service skills and experience in administration and finance.
The predicted salary is between 30000 - 32833 £ per year.
A Local Authority based in Hounslow are looking for a motivated and organised Business Support Officer to join their Customer Financial Services Team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys providing high-quality administrative and customer support.
The Role
As a Business Support Officer, you will play a key role in supporting the effective delivery of financial and administrative services. Working closely with colleagues across the Finance and Resources function, you will ensure processes run smoothly, information is maintained accurately, and customers receive an excellent service.
Key responsibilities include:
- Providing professional administrative support across the team.
- Maintaining accurate financial records, data and documentation.
- Responding to customer and stakeholder enquiries in a timely and professional manner.
- Coordinating meetings, reports, correspondence and other departmental activities.
- Updating and maintaining electronic systems and databases.
- Managing competing priorities and supporting service delivery deadlines.
- Contributing to continuous improvement initiatives and operational efficiency.
What We're Looking For
We're seeking someone with a strong commitment to customer service and a proactive approach to supporting business operations.
Key skills and experience:
- Customer Service Excellence - Ability to deliver a professional, responsive and customer-focused service to internal and external stakeholders.
- Administrative Support - Strong administrative skills with experience managing records, correspondence and business support activities.
- Financial Administration - Confidence working with financial information, records and documentation with accuracy and integrity.
- Communication Skills - Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
- Organisation & Prioritisation - Highly organised, able to manage multiple tasks, work to deadlines and prioritise effectively.
- IT & Microsoft Office Proficiency - Comfortable using Microsoft Office applications and a variety of business systems, with the ability to learn new technologies quickly.
- Attention to Detail - Strong focus on accuracy and quality when processing information and maintaining records.
- Team Collaboration - A positive team player who enjoys working collaboratively and supporting colleagues to achieve shared goals.
- Adaptability & Flexibility - Able to adapt to changing priorities and work effectively within a busy and evolving environment.
Business Support officer in Hounslow employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support officer in Hounslow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support officer in Hounslow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
