Homeownership Team Leader (Perm: Epsom, Surrey)

A fantastic opportunity has emerged for a Homeownership Team Leader to join one of Adecco's most improved public sector clients in a full time (35 hours each week, Monday to Friday), permanent role paying £36,200 per annum. Based in Epsom in Surrey, you will line manage and coordinate the day-to-day work of the Homeownership Officer/s and Homeownership Administrator primarily in the Epsom office but may be required to travel to Tunbridge Wells in Kent on occasion, so a car driver and owner is essential for this post. This role is hybrid working, so a minimum of two days in the office each week. You will be required to provide a professional housing management service to the homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met. You will also need to deal with all other associated issues with homeowners, as well as: * Line manage and provide guidance on the day-to-day activities of the office Homeownership Team. * Carry out regular 1-1's and performance appraisals. * Monitor performance and where necessary, put plans in place to improve performance. * Work collaboratively with the Homeownership Manager in developing and delivering plans to improve the service and to regularly review working practices, policies, procedures and processes. * Promote a culture of working together across all company departments to deliver a coordinated and seamless service for customers. * Ensure compliance with any relevant legislation or regulations and maintain up-to date knowledge of best practice. * Monitor the housing/estate management service for shared owners, leaseholders, and freeholders. * Advise on and deal with leasehold property issues relating primarily the Epsom leasehold properties, including shared owners and freeholders. But may include the wider company properties. * Be involved with the service charge setting, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met. * Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholder's preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts. * Work with Asset Investment and Contracts & Compliance teams to ensure stock condition survey and planned & reactive works are carried out in accordance with lease requirements. * Monitor the quality of leasehold services provided by the company, particularly regarding estate services. * Be responsible for the management of and achieving best value from external contracts such as management agreements provided by 3rd parties. * Liaise with solicitors, lenders and other professionals as needed with regards to leasehold issues and the recovery of rent and service charge arrears from lenders. * Provide accurate data, write appropriate reports and correspondence and make recommendations to the Homeownership Manager as required. * Be aware of and promote best practice in leasehold management. * Undertake appropriate estate and housing management inspections as any situation requires, liaising with other parts of the organisation and external agencies if applicable, ensuring the Homeownership Manager is involved/updated as appropriate. * Assist the New Business/Development Team when requested in relation to leasehold management issues/charges around the design and setting up of new schemes. Please note, experience of managing leasehold or shared ownership housing, as well as a team, is essential for this role. Only car drivers (with their own vehicle) and candidates who feel they meet the above criteria need apply for this role