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- Tasks: Assist in managing leasehold services and support the Homeownership Manager.
- Company: Join a leading public sector housing client focused on improving community living.
- Benefits: Enjoy flexible working with 2 days in the office and 3 days remote after induction.
- Why this job: Kickstart your career in housing management with hands-on experience and professional growth.
- Qualifications: Strong customer service skills required; leasehold experience is a plus but not essential.
- Other info: Temporary role for 3 months with potential for permanent position.
The predicted salary is between 17400 - 21600 £ per year.
A fantastic opportunity has emerged for a Homeownership Assistant to join one of Adecco's most improved public sector housing clients in a full-time (35 hours per week, Monday to Friday), temporary role for the next 3 months. The permanent salary would be £29,000 per annum.
Based in Epsom, Surrey, for 2 days each week (with 3 days working from home after the induction period), this role is ideal for a junior housing professional eager to progress their career and learn about leasehold services.
Responsibilities include supporting the Homeownership Manager to provide a professional housing management service, ensuring lease obligations and statutory requirements are met. Key duties involve:
- Providing and maintaining an effective administration system for leasehold management, including updating processes, standard letters, and ensuring policies are followed.
- Processing leasehold enquiries from solicitors and leaseholders, including Notices of Assignment and Charge, consents for alterations, and sub-letting requests, with updates to databases and files.
- Being the first point of contact for shared owners, leaseholders, and freeholders, advising on leasehold matters, and escalating issues as needed.
- Supporting with service charge setting, collection, and arrears recovery, ensuring legal compliance.
- Collaborating with Finance, Asset Investment, Development, and Contracts & Compliance departments on lease-related administration, including Section 20 notices, sinking funds, ground rents, and service charge budgets.
- Ensuring stock condition surveys and works are carried out per lease requirements.
- Maintaining keys and records for leasehold and shared ownership portfolios.
- Liaising with other departments regarding building insurance claims.
- Promoting best practices in leasehold management.
- Handling complaints in line with group policies.
Strong customer service skills are essential. Leasehold/homeownership experience is preferred but not mandatory. Applicants must be available to interview during the week commencing 30th September. For more information, please contact a recruitment expert.
Homeownership/Leasehold Assistant (Temp: Epsom, Surrey) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership/Leasehold Assistant (Temp: Epsom, Surrey)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Homeownership/Leasehold Assistant role. Understanding leasehold management processes and statutory requirements will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in leasehold services. Attend local housing events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Since strong customer service is essential for this role, think of specific examples where you've successfully handled inquiries or resolved issues.
✨Tip Number 4
Research the organisation's values and recent developments in public sector housing. Being knowledgeable about their initiatives can demonstrate your genuine interest and commitment to the role during the interview.
We think you need these skills to ace Homeownership/Leasehold Assistant (Temp: Epsom, Surrey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management or customer service. Emphasise any administrative skills and familiarity with leasehold processes, even if they are from previous roles.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain why you are interested in the role and how your skills align with the needs of the Homeownership Manager.
Showcase Customer Service Skills: Since strong customer service skills are essential for this role, provide examples in your application of how you've successfully handled customer inquiries or complaints in the past.
Prepare for the Interview: If selected for an interview, be ready to discuss your understanding of leasehold matters and your approach to managing enquiries. Research common challenges in leasehold management to demonstrate your knowledge and enthusiasm for the role.
How to prepare for a job interview at Adecco
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with terms like leasehold management and service charge collection, as these will likely come up during the interview.
✨Showcase Customer Service Skills
Since strong customer service skills are essential for this role, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to manage relationships with leaseholders and shared owners.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Dress Appropriately
Even though the role is temporary and involves some remote work, dressing professionally for the interview can make a positive impression. It shows that you take the opportunity seriously and respect the interview process.
