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- Tasks: Manage orders, respond to customer queries, and collaborate with teams.
- Company: Join a dynamic and innovative team focused on employee development.
- Benefits: Gain valuable experience, enhance your skills, and grow within the organisation.
- Why this job: Make a real impact while developing your career in customer service.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
- Other info: Opportunity to work in a collaborative environment with great growth potential.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Service Representative, you will play a vital role in our client's organisation by efficiently entering orders and providing accurate information regarding delivery times to our valued customers. Your ability to multitask and keep various responsibilities on your radar will be crucial in this position.
What you'll be responsible for:
- Managing orders across multiple sites, including international partners.
- Responding quickly and accurately to all customer queries.
- Ensuring adherence to the segmentation process.
- Following compliance with set process flows.
- Collaborating with commercial teams on pricing, minimum order quantities, and logistics.
- Providing customers with best-in-class information on logistics and lead times.
- Continuously improving pricing through quotation and price files.
- Leveraging the capabilities of all group sites to maximise synergy.
- Consistently and accurately administering systems.
- Acting as an internal customer champion.
- Assisting across the department as needed.
- Maintaining a full working knowledge of your colleagues' positions.
- Providing coverage for sickness and holidays within the department.
- Supporting reception duties on a rotating basis with other team members.
- Serving as the primary contact for select accounts during the absence of the Account Manager.
Qualifications, Knowledge, Skills, and Experience:
- GCSE or equivalent qualification in Maths and English.
- Experience in customer service and/or sales support.
- Proficiency in Microsoft products, including Excel and Word.
Desirable Qualifications and Experience:
- Familiarity with an ERP system.
Why work with our client?
Join a dynamic and collaborative team, where your contributions will directly impact the success of the organisation. Our client values innovation, hard work, and employee development. As a Customer Service Representative, you will have the opportunity to enhance your skills, make a difference, and grow within our client's organisation.
Are you ready to embark on this exciting journey? Apply now!
Customer Service Representative in High Wycombe employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your multitasking skills! Since you'll be managing orders and responding to customer queries, try role-playing scenarios with friends or family. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Excel and Word, and if you can, get familiar with ERP systems. Being able to demonstrate your proficiency will give you an edge over other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our dynamic team right from the start!
We think you need these skills to ace Customer Service Representative in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications, like your GCSEs in Maths and English. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with the role. Don’t forget to mention your proficiency in Microsoft products and any experience with ERP systems if you have it.
Showcase Your Multitasking Skills: Since this role requires juggling multiple responsibilities, give examples of how you've successfully managed various tasks in previous jobs. We love seeing candidates who can keep everything on their radar while delivering top-notch service!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with managing orders, responding to customer queries, and collaborating with teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Multitasking Skills
Since multitasking is crucial for this role, prepare examples from your past experiences where you've successfully managed multiple tasks at once. Whether it's handling customer inquiries while processing orders or juggling different projects, be ready to share how you kept everything on track.
✨Brush Up on Microsoft Proficiency
As proficiency in Microsoft products is essential, especially Excel and Word, take some time to review your skills. Be prepared to discuss how you've used these tools in previous roles, and if possible, bring examples of your work to showcase your capabilities.
✨Emphasise Your Customer-Centric Approach
In customer service, being an internal champion for customers is key. Think about times when you've gone above and beyond for a customer or resolved a challenging situation. Highlighting these experiences will show your potential employer that you truly value customer satisfaction.
