Customer Service Administrator
Location: West Hull
Salary: £26,227 per annum (£13.44 P/H)
Job Type: Full-time, Permanent
About the Role
We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.
You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.
Working Hours
This role requires flexibility to work the following shifts:
- 8:30am - 5:00pm
- 10:00am - 6:00pm
- In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.
Key Responsibilities
- Act as the first point of contact for customer queries via phone, email, and online channels
- Handle billing and account enquiries professionally and efficiently
- Process and respond to order enquiries and updates
- Manage and monitor the company's social media channels, responding to customer messages and enquiries
- Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
- Maintain accurate customer records and update internal systems
- Liaise with internal departments to resolve customer issues
- Provide general administrative support to the wider team
About You
- Has previous customer service and/or administrative experience
- Possesses excellent communication skills, both written and verbal
- Is confident handling customer complaints and finding solutions
- Has strong organisational skills and attention to detail
- Is comfortable using Microsoft Office and internal systems
- Can prioritise workload effectively in a fast-paced environment
- Has a positive, professional, and customer-focused attitude
- Is flexible regarding working hours, including occasional Saturdays
What We Offer
- Competitive salary of £26,227 per year
- Permanent, full-time position
- Day off during the week when working a Saturday
- Supportive and friendly working environment
- Opportunity to develop and grow within the business
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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