At a Glance
- Tasks: Engage with the community, providing essential support and services to residents and businesses.
- Company: Join a friendly team at Adecco, committed to making a difference.
- Benefits: Competitive pay, flexible hours, and opportunities for professional development.
- Other info: Inclusive environment with support for all backgrounds and abilities.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Positive attitude, excellent communication skills, and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Are you ready to make a difference in your community? Join our dynamic team as a Customer Service Advisor in Stevenage! This is a fantastic opportunity to engage with Hertfordshire citizens and businesses, providing them with access to essential Council services.
Contract Type: Temporary
Location: Stevenage on site
Hours: Monday-Friday between 08:30-17:30, 1 Saturday in every 10-12 weeks (10-2)
Why Join Us?
- Be the first point of contact for residents and businesses seeking support.
- Play a vital role in delivering high-quality, innovative services.
- Join a friendly team that values effective communication and collaboration.
As a Customer Service Advisor, you will:
- Handle incoming customer requests primarily via telephone, email, and web services.
- Ensure all interactions are logged accurately using our technology systems.
- Provide advice, assistance, and support to citizens and businesses interacting with Council services.
- Maintain a high standard of service delivery in line with agreed processes and procedures.
- Adapt to future technology developments, including potential social media interactions.
What We're Looking For:
- A positive attitude and a passion for helping others.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to work effectively under pressure and manage multiple tasks.
- A team player who thrives in a collaborative environment.
What We Offer:
- A chance to impact your community positively.
- A supportive and inclusive work environment.
- Opportunities for professional development and training.
- Competitive pay and flexible working arrangements.
If you're excited about providing exceptional service and helping Hertfordshire residents, we want to hear from you!
How to Apply:
Ready to take the next step? Send your CV and a brief cover letter outlining your suitability for the role to us today! Join us in making a real difference in the lives of others. Your journey as a Customer Service Advisor starts here!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco.
Customer Service Advisor in Hertford employer: Adecco
Join our dedicated team in Stevenage as a Customer Service Advisor, where you will play a crucial role in enhancing the lives of Hertfordshire residents and businesses. We pride ourselves on fostering a supportive and inclusive work culture that values collaboration and effective communication, offering competitive pay, flexible working arrangements, and ample opportunities for professional growth. Be part of a community-focused organisation that is committed to making a positive impact while providing you with the tools and training needed to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hertford
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your approach during interviews. This shows you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, being clear and friendly is key. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks under pressure. This will help demonstrate that you can handle the fast-paced environment of a Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Service Advisor in Hertford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you've worked collaboratively. This will show us that you thrive in a supportive environment like ours.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the Council services you'll be supporting and think about how you can help residents and businesses. This knowledge will show your enthusiasm and readiness to make a difference.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to engage effectively with citizens and businesses.
✨Be Ready for Scenarios
Expect situational questions during the interview. Think about how you would handle various customer service scenarios, especially under pressure. Showing that you can stay calm and organised while managing multiple tasks will impress your interviewers.
✨Emphasise Teamwork
This role requires collaboration, so be prepared to discuss your experiences working in teams. Share examples of how you've contributed to a positive team environment and how you value effective communication and support among colleagues.
