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- Tasks: Lead global service contracts and manage major repair programmes for customers worldwide.
- Company: Join a leading defence contractor with a focus on compliance and quality.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Why this job: Make a real impact in the defence sector while ensuring high-quality service delivery.
- Qualifications: Experience in managing long-term service contracts and knowledge of SSRO regulations.
- Other info: Dynamic role with travel opportunities and a chance to work with diverse teams.
The predicted salary is between 75000 - 90000 £ per year.
Location: Hemel Hempstead (travel required max of 3x a month)
Salary: £75,000 - £90,000 + bonus up to 20%
We are looking for an experienced SSRO Global Service Contracts / Procurement Manager to lead the delivery of long-term service agreements and major repair, maintenance and overhaul (MRO) programmes for customers worldwide. This role is responsible for ensuring that customers who purchase complex equipment receive high-quality, compliant, and commercially successful ongoing support through structured service contracts. You will manage large-scale service programmes end-to-end, acting as the main customer interface while coordinating internal teams across engineering, service, finance, legal and supply chain.
SSRO & Defence Compliance
This position manages defence-related service contracts and includes a critical compliance element. The successful candidate must bring strong, demonstrable experience with UK Ministry of Defence contracts governed by SSRO regulations. You will be responsible for ensuring that all contracts and service programmes comply with SSRO requirements, including cost transparency, allowable costs, reporting and audit readiness.
Key Responsibilities
- Manage global service contracts covering repairs, maintenance, spares, upgrades and overhaul activities
- Lead major service programmes, ensuring delivery on time, within budget and to agreed customer expectations
- Own full commercial and financial performance, including revenue, margin, forecasting, budgeting and cost control
- Ensure all contracts and programmes comply with UK MoD SSRO regulations, working closely with finance and legal teams
- Develop a deep understanding of contractual obligations to optimise performance and profitability
- Establish and manage KPIs covering financial performance, delivery, quality and customer satisfaction
- Plan and coordinate service activities such as installations, inspections, depot repairs, upgrades, engineering changes and obsolescence management
- Act as the primary customer contact, leading contract reviews and managing escalations
- Manage subcontractors and service partners, including contractual flow-down
About You
- You are a commercially astute service or contracts leader with experience operating in regulated defence environments.
- Proven experience managing high-value, long-term service contracts and programmes
- Strong background in maintenance, repair and overhaul (MRO) or service-based delivery
- Demonstrable, hands-on experience working with SSRO-regulated contracts
- Excellent financial and commercial acumen, including cost management and forecasting
- Experience working closely with finance and legal teams on pricing, reporting and compliance
- Programme and project management capability (qualification desirable)
- Experience drafting business proposals and contract amendments
- Working knowledge of contract law, negotiation and change management
SSRO Global Service Contracts / Procurement Manager in Hemel Hempstead employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SSRO Global Service Contracts / Procurement Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence sector and let them know you're on the hunt for a role. Attend industry events or webinars to meet potential employers and make a lasting impression.
✨Tip Number 2
Prepare for interviews by researching the company and its service contracts. Be ready to discuss how your experience aligns with their needs, especially around SSRO regulations and compliance. Show them you know your stuff!
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your experience in managing high-value service contracts and MRO programmes. Keep it concise but impactful – you want to leave them wanting to know more.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace SSRO Global Service Contracts / Procurement Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SSRO Global Service Contracts / Procurement Manager role. Highlight your experience with long-term service agreements and MRO programmes, as well as any relevant compliance work with UK MoD contracts.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed large-scale service programmes and ensured compliance with SSRO regulations in your previous roles.
Showcase Your Financial Acumen: Since this role involves managing financial performance, make sure to highlight your experience with budgeting, forecasting, and cost control. We want to see how you've successfully handled financial aspects in past projects.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Adecco
✨Know Your SSRO Regulations
Make sure you brush up on the specifics of SSRO regulations and how they apply to defence contracts. Being able to discuss compliance in detail will show that you understand the critical aspects of the role and can navigate the complexities involved.
✨Demonstrate Your Commercial Acumen
Prepare examples from your past experience where you've successfully managed budgets, forecasts, and cost controls. Highlighting your financial savvy will reassure them that you can handle the commercial performance of service contracts effectively.
✨Showcase Your Project Management Skills
Be ready to discuss your project management experience, especially in leading large-scale service programmes. Use specific examples to illustrate how you've coordinated teams and ensured timely delivery while meeting customer expectations.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to contract negotiations or compliance issues. Practising your responses to these scenarios will help you think on your feet and demonstrate your problem-solving skills during the interview.
