Helpdesk Technician

We have an exciting opportunity to work at a prestigious university in central London. Role: Helpdesk Operator Duration: Temporary – 6 months currently Location: Central London – 100% office based Pay rate: £17.60 Post holder will be responsible for carrying out Help Desk duties including answering and dealing with Estates work enquiries, follow-ups and complaints via the emergency line, telephone, web request and verbal instructions. The post holder will use the existing IT FM support system (currently Planon) to raise, monitor assignment and close job instructions and provide relevant statistics. The person will use their customer services skills to liaising with colleagues, contractors and customers and ensure that the work requests, follow up enquiries, complaints and contract call-outs are dealt timely, efficiently and courteously. The performance standard must meet our service level requirements and ensure customer satisfaction. The specific duties are listed under the Service Delivery section below and must be carried out in line with LSE and Estates policy and procedures. Customer services skills and experience Good telephone manners Experience of writing responses to enquiries and complaints using judgement of managing information and technical details. Knowledge of Microsoft Office. Ability to create and update log books, work instructions and keep tables updated in order to gather statistical data Knowledge of IT FM systems (e.g. Planon) Good administration and organisational skills including ability to adhere to filing arrangements and statistical data requirements Knowledge of property and facility management If you would like to hear more about this role, please apply. We will contact all short listed candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website