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- Tasks: Be the first point of contact for clients, providing exceptional helpdesk support.
- Company: Join a dynamic team at a leading employment agency in the UK.
- Benefits: Earn £13-£14 per hour with flexible working hours, Monday to Friday.
- Why this job: Make a real impact while developing your skills in a collaborative environment.
- Qualifications: Basic Microsoft Office skills and a proactive, innovative mindset required.
- Other info: Temporary role for 4-6 weeks, starting ASAP!
Location: Tottenham Court Road
Pay: £13 - £14 per hour
Hours/Days: Monday- Friday 9am-6pm
Duration: Temporary 4-6 weeks
Start date: ASAP
Are you ready to embark on a new adventure in Helpdesk Support? Join our clients dynamic team and be the first point of contact for our valued clients!
Responsibilities:
- Respond promptly to incoming calls and emails in line with client service level agreements.
- Maintain high accuracy in information gathering and inputting.
- Ensure all Helpdesk calls are recorded and followed through to completion in a timely manner.
- Collaborate with your team to tackle challenges and innovate solutions.
What You'll Do:
- Engage with clients with a positive attitude, providing exceptional service!
- Troubleshoot technical issues and provide clear, concise solutions.
- Keep track of requests and follow up diligently to ensure satisfaction.
What You Bring:
- Some experience in Microsoft Office applications (Word, Excel, PowerPoint).
- A proactive, innovative mindset with an interest for learning and development.
- Excellent organisational skills and great attention to detail.
- The ability to thrive both independently and as part of a collaborative team!
If you're ready to make a difference and bring your unique skills to our team, we want to hear from you! Join us for a fulfilling role where your contributions truly matter!
Helpdesk Support employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Being able to demonstrate your knowledge of ticketing systems or customer relationship management (CRM) software during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare for potential scenario-based questions where you might need to explain how you would handle specific technical issues, showcasing your problem-solving abilities.
✨Tip Number 3
Highlight your communication skills. Since you'll be the first point of contact for clients, practice articulating your thoughts clearly and concisely, as this will be crucial in providing exceptional service.
✨Tip Number 4
Show enthusiasm for learning and development. Be prepared to discuss how you stay updated with new technologies or processes, as this proactive mindset is highly valued in a helpdesk support role.
We think you need these skills to ace Helpdesk Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Helpdesk Support position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with Microsoft Office applications, customer service, and any technical troubleshooting skills. Use bullet points for clarity and focus on achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled similar responsibilities in the past, showcasing your proactive and collaborative mindset.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Helpdesk Support role.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As a Helpdesk Support candidate, you'll be the first point of contact for clients. Make sure to demonstrate your ability to communicate clearly and effectively during the interview. Practice explaining technical concepts in simple terms, as this will be crucial in your role.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved technical issues in the past. This could involve troubleshooting software problems or assisting colleagues with IT challenges. Showing that you can think on your feet and provide solutions will impress your interviewers.
✨Emphasise Team Collaboration
The job requires working closely with a team to tackle challenges. Be ready to discuss your experiences in collaborative environments. Share specific instances where you contributed to a team project or helped a colleague, showcasing your ability to work well with others.
✨Demonstrate Your Attention to Detail
Since maintaining high accuracy in information gathering is key, prepare to discuss how you ensure precision in your work. You might mention tools or methods you use to stay organised and avoid errors, which will show your potential employer that you take quality seriously.
