Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead initiatives to enhance resident satisfaction and improve community engagement.
- Company: Ealing Council, dedicated to creating a positive living experience for residents.
- Benefits: Competitive pay, hybrid working, and a supportive team environment.
- Other info: Full-time role with opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while shaping community experiences.
- Qualifications: Experience in community engagement and leadership skills required.
The predicted salary is between 63000 - 84000 £ per year.
Location: Perceval House, Ealing
Directorate: Housing
Rate: £450 per hour
Working Arrangements: Hybrid - 2 days per week from home
Hours: Full time, 35 hours per week (Monday to Friday)
Adecco are recruiting on behalf of Ealing Council for a Head of Resident Experience to join their Housing team.
Head of Resident Experience employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Resident Experience
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ealing Council on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in resident experience. We want to show that we’re not just passionate but also knowledgeable about what makes a great resident experience.
✨Tip Number 3
Practice common interview questions with a mate. We can nail our responses and feel more confident when discussing our vision for enhancing resident experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at Ealing Council.
We think you need these skills to ace Head of Resident Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Resident Experience role. Highlight relevant experience in housing and resident engagement, and don’t forget to showcase any leadership skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving resident experiences and how your background makes you the perfect fit for this role at Ealing Council.
Showcase Your Achievements: When filling out your application, be sure to include specific examples of your past achievements. Whether it’s a successful project or a positive change you implemented, we want to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Head of Resident Experience. Familiarise yourself with Ealing Council's housing policies and recent initiatives. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As this role focuses on resident experience, be prepared to discuss your previous experiences in managing relationships and improving customer satisfaction. Think of specific examples where you've successfully engaged with residents or stakeholders to enhance their experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses to potential scenarios related to resident complaints or feedback, highlighting your approach to resolving issues effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewers. This could include inquiries about the council's future plans for resident engagement or how success is measured in this role. It shows your enthusiasm and helps you gauge if the role is the right fit for you.