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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver top-notch housing services for residents.
- Company: Join the London Borough of Croydon, a vibrant and historic community.
- Benefits: Flexible working, generous holidays, and a great local government pension.
- Why this job: Make a real difference in people's lives and shape the future of housing.
- Qualifications: Proven leadership in housing management and a passion for social impact.
- Other info: Be part of a supportive team focused on collaboration and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Head of Housing Management (Permanent: Croydon, South London). Join the dynamic and forward‑thinking team at the London Borough of Croydon, the most populous borough in London, known for its rich history and vibrant cultural scene. Croydon is transforming housing services through significant investment and new service models as part of Future Croydon 2024‑29, focusing on opportunity, financial sustainability, safety, and resident‑led change. Croydon Council is partnering with Adecco Public Sector to recruit a permanent Head of Housing Management.
What You\’ll Be Responsible For
- Lead and motivate housing management teams to deliver outstanding, resident‑focused services.
- Set strategic direction and lead service transformation across tenancy management, estate services and community engagement.
- Drive continuous improvement, innovation and service performance using robust data and resident feedback to sharpen service delivery.
- Manage complex risks, resolve and learn from high‑profile complaints, and respond to sensitive political and regulatory issues.
- Ensure housing services are inclusive, equitable and meet safeguarding and health and safety standards.
- Work in partnership with contractors, residents, elected members and external agencies to deliver service excellence.
- Support financial sustainability by managing budgets effectively and delivering value for money across the portfolio.
What We\’re Looking For
- A strong track record of senior leadership within housing management in a complex public sector environment.
- Deep knowledge of housing legislation, tenancy law, regulatory compliance and policy.
- Proven experience in transformational leadership, service improvement and people development.
- The ability to think strategically and operate effectively in a politically sensitive, fast‑paced environment.
- A passion for social impact and involving residents in shaping services.
- Strong financial acumen, partnership working skills, and an inclusive leadership style.
- A degree‑level qualification or equivalent experience in a relevant field.
- A clear understanding of safeguarding, health and safety, equality and diversity in housing services.
- Exceptional interpersonal, communication and stakeholder engagement skills.
What Croydon Offer
- Opportunity to shape housing services in one of London\’s largest boroughs.
- Chance to lead real, lasting change that improves lives and communities.
- A supportive leadership environment with strong corporate values and collaboration at its core.
- Access to flexible working, generous holiday allowance, and an excellent local government pension scheme.
Job Information
- Job Title: Head of Housing Management (Perm: Croydon, South London)
- Location: Croydon, South London
- Posted: Oct 9th 2025
- Closes: (not specified)
- Sector: Public Sector
- Contract: Permanent
- Hours: Full Time
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Head of Housing Management (Perm: Croydon, South London) employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housing Management (Perm: Croydon, South London)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing management sector. Attend local events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Croydon Council and their housing initiatives. Understand their goals for Future Croydon 2024-29 and think about how your experience aligns with their vision. This will show them you’re genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you’ve driven service improvements in past roles. Use specific examples that highlight your strategic thinking and ability to manage complex situations. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s make some waves in housing management together!
We think you need these skills to ace Head of Housing Management (Perm: Croydon, South London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills: As a Head of Housing Management, leadership is key! Use your application to demonstrate your past experiences in leading teams and driving service improvements. We love seeing examples of transformational leadership.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Croydon.
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on housing legislation, tenancy law, and the latest trends in housing management. Being well-versed in these areas will show that you're not just a candidate, but a knowledgeable leader ready to tackle the challenges Croydon faces.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams and driven service improvements in previous roles. Highlight your transformational leadership experiences and how you've motivated others to deliver outstanding, resident-focused services.
✨Be Ready for Scenario Questions
Expect questions about managing complex risks and resolving high-profile complaints. Think of specific situations where you've successfully navigated sensitive political or regulatory issues, and be ready to discuss what you learned from those experiences.
✨Demonstrate Your Passion for Social Impact
Croydon is looking for someone who genuinely cares about making a difference. Be prepared to talk about your commitment to inclusivity, equality, and how you’ve involved residents in shaping services in your past roles.