At a Glance
- Tasks: Lead and inspire teams to deliver top-notch housing services for residents.
- Company: Join the London Borough of Croydon, a vibrant and historic community.
- Benefits: Flexible working, generous holidays, and a great local government pension.
- Other info: Be part of a supportive team focused on collaboration and innovation.
- Why this job: Make a real difference in people's lives and shape the future of housing.
- Qualifications: Proven leadership in housing management and a passion for social impact.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Head of Housing Management (Permanent: Croydon, South London). Join the dynamic and forward‑thinking team at the London Borough of Croydon, the most populous borough in London, known for its rich history and vibrant cultural scene. Croydon is transforming housing services through significant investment and new service models as part of Future Croydon 2024‑29, focusing on opportunity, financial sustainability, safety, and resident‑led change. Croydon Council is partnering with Adecco Public Sector to recruit a permanent Head of Housing Management.
What You\'ll Be Responsible For
- Lead and motivate housing management teams to deliver outstanding, resident‑focused services.
- Set strategic direction and lead service transformation across tenancy management, estate services and community engagement.
- Drive continuous improvement, innovation and service performance using robust data and resident feedback to sharpen service delivery.
- Manage complex risks, resolve and learn from high‑profile complaints, and respond to sensitive political and regulatory issues.
- Ensure housing services are inclusive, equitable and meet safeguarding and health and safety standards.
- Work in partnership with contractors, residents, elected members and external agencies to deliver service excellence.
- Support financial sustainability by managing budgets effectively and delivering value for money across the portfolio.
What We\'re Looking For
- A strong track record of senior leadership within housing management in a complex public sector environment.
- Deep knowledge of housing legislation, tenancy law, regulatory compliance and policy.
- Proven experience in transformational leadership, service improvement and people development.
- The ability to think strategically and operate effectively in a politically sensitive, fast‑paced environment.
- A passion for social impact and involving residents in shaping services.
- Strong financial acumen, partnership working skills, and an inclusive leadership style.
- A degree‑level qualification or equivalent experience in a relevant field.
- A clear understanding of safeguarding, health and safety, equality and diversity in housing services.
- Exceptional interpersonal, communication and stakeholder engagement skills.
What Croydon Offer
- Opportunity to shape housing services in one of London\'s largest boroughs.
- Chance to lead real, lasting change that improves lives and communities.
- A supportive leadership environment with strong corporate values and collaboration at its core.
- Access to flexible working, generous holiday allowance, and an excellent local government pension scheme.
Job Information
- Job Title: Head of Housing Management (Perm: Croydon, South London)
- Location: Croydon, South London
- Posted: Oct 9th 2025
- Closes: (not specified)
- Sector: Public Sector
- Contract: Permanent
- Hours: Full Time
Head of Housing Management (Perm: Croydon, South London) in City of London employer: Adecco
Join the London Borough of Croydon, a vibrant and culturally rich area, as the Head of Housing Management and be part of a transformative journey in housing services. With a strong commitment to social impact, you will lead a dedicated team in delivering resident-focused services while enjoying a supportive work culture that values collaboration, flexibility, and professional growth. Benefit from generous holiday allowances and an excellent local government pension scheme, all while making a meaningful difference in one of London's largest boroughs.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing Management (Perm: Croydon, South London) in City of London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Adecco, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Adecco and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Head of Housing Management (Perm: Croydon, South London) in City of London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Adecco and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Adecco
✨Get to Know Public Sector Values
Before your interview with Adecco, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Adecco.
