At a Glance
- Tasks: Lead and optimise multiple e-commerce stores for growth and performance.
- Company: Rapidly growing multi-brand organisation in the medical and healthcare sector.
- Benefits: Competitive salary, performance bonus, hybrid work, and early finishes on Fridays.
- Other info: Join a supportive team and shape strategies for commercial success.
- Why this job: Make a tangible impact in a fast-paced environment with significant career progression.
- Qualifications: Experience in e-commerce management and strong Shopify/WooCommerce expertise required.
The predicted salary is between 50000 - 50000 £ per year.
Location: Cardiff (Hybrid)
Salary: £50,000 + Performance Bonus + Excellent Career Progression
Adecco is proud to be recruiting on behalf of a rapidly growing, multi-brand organisation within the medical and healthcare sector. We are seeking a commercially driven and highly capable Head of E-Commerce Operations & Growth to take ownership of a portfolio of established and expanding online stores. This is a fantastic opportunity for an ambitious e-commerce professional who thrives in a fast-paced environment and is looking to make a tangible impact on business growth and performance.
The Role
This is far more than a traditional e-commerce management position. You will take full responsibility for the performance, optimisation, and growth of multiple Shopify and WooCommerce stores, combining strategic thinking with hands-on delivery. You will lead on driving revenue, improving customer experience, enhancing operational efficiency, and scaling online performance across several brands.
Key Responsibilities
- E-Commerce Leadership
- Take full ownership of multiple online stores
- Develop and execute growth strategies aligned with business objectives
- Manage trading calendars, campaigns, and product launches
- Monitor and improve all key commercial KPIs
- Platform Management (Shopify & WooCommerce)
- Oversee day-to-day administration and optimisation
- Manage themes, plugins, integrations, and functionality
- Ensure sites are secure, high-performing, and conversion-focused
- Work with developers, designers, and external partners
- Commercial Performance & Analytics
- Track and optimise revenue, profitability, and conversion rates
- Monitor KPIs including AOV, CAC, LTV, ROAS, and cart abandonment
- Analyse performance data and implement improvement strategies
- Build and maintain reporting dashboards
- Digital Marketing Oversight
- Collaborate with internal teams and agencies across: SEO & organic growth, Paid media (Google Ads & Meta), Email marketing & automation, Retargeting and affiliate activity
- Ensure all channels align to drive performance and ROI
- Product & Customer Experience
- Manage and optimise large product catalogues
- Improve navigation, product listings, and merchandising
- Enhance the end-to-end customer journey
- Drive retention, repeat purchases, and customer satisfaction
- Operational Excellence
- Work closely with fulfilment, procurement, and customer service teams
- Improve stock management and order processes
- Develop scalable systems to support ongoing growth
About You
We are looking for a results-driven individual who can demonstrate:
- Experience in e-commerce management
- Proven success growing online revenue and profitability
- Experience managing multiple e-commerce sites
- Strong Shopify and WooCommerce expertise
- Solid understanding of web performance, UX, and CRO
- Experience working with data, analytics, and reporting tools
- Strong knowledge of digital marketing channels and strategy
Highly desirable:
- Experience within healthcare, medical equipment, or regulated industries but not essential
- Exposure to both B2B and B2C environments
- Marketplace experience (Amazon, eBay)
- International e-commerce experience
Personal Attributes
- Commercially focused and results-driven
- Analytical and detail-oriented
- Technically confident
- Proactive and solutions-focused
- Comfortable taking ownership and accountability
- Driven by growth and continuous improvement
What’s On Offer
- Competitive salary + performance bonus
- Significant career progression opportunities
- Hybrid/remote working with Cardiff base
- Free parking in Cardiff city centre
- Supportive, sociable team environment
- Company pension scheme
- Early finish on Fridays (1:30pm!)
Why Apply?
This is a unique opportunity to take ownership of a growing portfolio within a stable and expanding sector. You’ll have the autonomy to shape strategy, implement meaningful change, and directly influence commercial success. If you’re an ambitious e-commerce leader ready to take the next step in your career, we would love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Head of E-Commerce Operations & Growth employer: Adecco
Adecco is an exceptional employer, offering a dynamic and supportive work environment in Cardiff for the Head of E-Commerce Operations & Growth role. With a competitive salary, performance bonuses, and significant career progression opportunities, employees are encouraged to thrive in a hybrid working model that promotes work-life balance. The company fosters a sociable team culture, providing free parking and an early finish on Fridays, making it an attractive place for ambitious professionals looking to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of E-Commerce Operations & Growth
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Adecco are looking for when hiring for a Head of E-Commerce Operations & Growth.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Adecco for the Head of E-Commerce Operations & Growth, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Adecco as a Head of E-Commerce Operations & Growth, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Adecco’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of E-Commerce Operations & Growth.
We think you need these skills to ace Head of E-Commerce Operations & Growth
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Adecco, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Adecco's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Adecco. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Adecco
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Adecco uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Adecco. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
