At a Glance
- Tasks: Provide exceptional customer service and manage orders in a dynamic environment.
- Company: Join a growing business with a supportive team culture.
- Benefits: Flexible hours, 20 days leave, paid Christmas shutdown, and free parking.
- Other info: Opportunity for contract extension and career growth.
- Why this job: Gain valuable experience while building strong customer relationships.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 13.6 - 13.6 £ per hour.
Customer Services Administrator Part-Time | 6-Month Fixed-Term Contract in Havant, Hampshire.
Hours: Flexible on start/finish times, approximately 6 hours per day, 5 days per week, Monday to Friday. Approx: 27.5 Hour week.
Salary: £26,000 - £26,500 pro rata (£13.30 - £13.60 per hour).
Adecco is proud to be working exclusively with an established and growing business, offering an exciting opportunity for a Customer Service Administrator to join their Operations team on a part-time, 6-month fixed-term contract. There is a possibility for the contract to be extended for the right individual.
This is an excellent opportunity for a customer-focused and organised individual who thrives in a busy environment and enjoys building strong relationships with customers. You'll play a key role in ensuring a smooth customer journey, from handling enquiries and processing orders through to coordinating deliveries and providing outstanding service.
If you're proactive, detail-oriented, and passionate about delivering exceptional customer experiences, we'd love to hear from you.
What You'll Be Doing
- Customer Service & Administration: Responding to customer enquiries via telephone and email in a professional and timely manner. Providing accurate information regarding product availability, lead times, and pricing. Building positive relationships with customers and delivering an outstanding service experience. Managing shared inbox enquiries and ensuring all requests are actioned efficiently.
- Order Processing & Logistics: Processing customer orders accurately using internal systems. Checking stock availability and coordinating product dispatches. Arranging deliveries. Placing orders with third-party suppliers and monitoring progress through to delivery. Generating pro-forma invoices when required. Maintaining accurate customer records and completing daily administration tasks.
- Customer Relationship Management: Keeping customers updated on order progress, lead times, and delivery schedules. Developing strong relationships with both new and existing customers. Working collaboratively with internal teams, suppliers, and logistics partners to ensure a seamless service.
What We're Looking For
Essential Skills & Experience:
- Previous experience in a customer service, sales support, or administration role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with a keen eye for detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Good working knowledge of Microsoft Office 365.
- Positive, professional, and customer-focused approach.
Desirable:
- Experience using ERP systems or similar business software.
Why Apply?
- Opportunity to join a friendly and supportive team.
- Varied role with a mix of customer service, administration, and logistics coordination.
- Gain valuable experience within a busy operational environment.
- Flexible part-time hours to be agreed.
Benefits:
- 20 days annual leave (pro rata) plus Bank Holidays.
- Paid Christmas shutdown - enjoy time off over the festive period without using your annual leave entitlement.
- Free on-site parking.
- Company pension scheme following successful completion of probation.
- Opportunity to join an established and growing business with a supportive team environment.
- Valuable experience within a busy and customer-focused operation.
Interested? Apply today through Adecco and take the next step in your customer service career. We look forward to hearing from you!
Customer Service Administrator P/T in Havant employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
