At a Glance
- Tasks: Be the first point of contact for customers and manage enquiries with professionalism.
- Company: Join a friendly and dynamic team in a growing business.
- Benefits: Immediate start, long-term potential, and a varied role.
- Other info: Supportive environment with flexibility and teamwork at its core.
- Why this job: Make a real impact while building strong customer relationships.
- Qualifications: Previous customer service experience and strong IT skills required.
The predicted salary is between 22000 - 26000 € per year.
Customer Service Assistant - Temp to Perm
📍 Havant, Hampshire | 🕘 Monday-Friday, 8:30am-5:30pm | 🚀 Immediate Start Available
Are you a confident communicator who thrives in a fast-paced, customer-focused environment? We're recruiting on behalf of our client for a Customer Service Assistant to join their friendly and dynamic team on a temp-to-perm basis. This is a fantastic opportunity for someone who enjoys building relationships, solving problems, and playing a key role in delivering excellent customer experiences.
The Role
As the first point of contact for customers, you'll be at the heart of the business - ensuring every interaction is professional, helpful, and efficient. Key responsibilities include:
- Managing incoming enquiries via phone, email, and online platforms
- Processing customer orders accurately and efficiently
- Building strong customer relationships to enhance satisfaction and loyalty
- Supporting customers with product selection
- Resolving delivery and order issues, escalating when needed
- Maintaining and updating the CRM system
- Providing essential administrative support to the sales team
What We're Looking For
We're keen to hear from candidates who are proactive, organised, and customer-focused. You'll bring:
- Previous experience in a customer service or customer-facing role
- Strong IT skills, including Word and Excel
- Excellent telephone manner and communication skills
- Good time management and the ability to prioritise tasks
- A team-focused approach, with the confidence to work independently
- A positive mindset with the ability to contribute ideas and improvements
- Confidence in your abilities, alongside a willingness to learn and grow
Why Apply?
- Immediate start with long-term potential (temp-to-perm)
- Varied role - no two days are the same
- Opportunity to make a real impact within a growing business
- Supportive, hands-on environment where flexibility and teamwork are key
Customer Service Administrator in Havant employer: Adecco
Join a vibrant and supportive team in Havant, where your role as a Customer Service Administrator will be pivotal in delivering exceptional customer experiences. With a focus on employee growth and a dynamic work culture, you'll enjoy the opportunity to make a meaningful impact while benefiting from a flexible environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Havant
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace Customer Service Administrator in Havant
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your application highlights your communication skills. Use clear and friendly language to demonstrate how you can connect with customers and solve their problems.
Tailor Your Experience:Take a moment to align your previous experience with the job description. If you've worked in customer service before, share specific examples of how you’ve built relationships and resolved issues. We want to see how you fit into our team!
Be Organised and Proactive:Show us that you’re organised and can manage your time well. Mention any tools or methods you use to stay on top of tasks, especially if they relate to CRM systems or administrative support. This will help us see your potential in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting journey with us at StudySmarter!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Assistant, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate your excellent telephone manner and ability to build relationships. Remember, this is your chance to showcase how you can connect with customers!
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or resolving order issues. Prepare some examples of how you've successfully navigated similar situations in the past. This will not only highlight your problem-solving skills but also show that you're proactive and ready to tackle challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
