At a Glance
- Tasks: Be the first point of contact for customers and solve their queries.
- Company: Join a friendly and dynamic team in Havant.
- Benefits: Immediate start, temp-to-perm role with long-term potential.
- Other info: Enjoy a varied role in a supportive, flexible environment.
- Why this job: Make a real impact while building strong customer relationships.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 22000 - 26000 £ per year.
Customer Service Assistant – Temp to Perm
Location: Havant, Hampshire.
Hours: Monday to Friday, 8:30 am – 5:30 pm. Immediate start available.
We are recruiting on behalf of a client for a Customer Service Assistant to join their friendly and dynamic team on a temp‑to‑perm basis. This role is for an individual who enjoys building relationships, solving problems, and delivering excellent customer experiences.
The Role
As the first point of contact for customers, you will be at the heart of the business, ensuring every interaction is professional, helpful, and efficient.
Key Responsibilities
- Manage incoming enquiries via phone, email, and online platforms
- Process customer orders accurately and efficiently
- Build strong customer relationships to enhance satisfaction and loyalty
- Support customers with product selection
- Resolve delivery and order issues, escalating when needed
- Maintain and update the CRM system
- Provide essential administrative support to the sales team
What We’re Looking For
- Previous experience in a customer service or customer‑facing role
- Strong IT skills, including Word and Excel
- Excellent telephone manner and communication skills
- Good time management and ability to prioritise tasks
- A team‑focused approach with confidence to work independently
- A positive mindset with the ability to contribute ideas and improvements
- Confidence in your abilities, with a willingness to learn and grow
Why Apply
- Immediate start with long‑term potential (temp‑to‑perm)
- Varied role—no two days are the same
- Opportunity to make a real impact within a growing business
- Supportive, hands‑on environment where flexibility and teamwork are key
Customer Experience Advisor (Temp to Perm) in Havant employer: Adecco
Join a vibrant and supportive team in Havant, where your role as a Customer Experience Advisor will allow you to make a meaningful impact on customer satisfaction. With a focus on employee growth and a dynamic work culture, this temp-to-perm position offers the chance to develop your skills in a varied environment, ensuring no two days are the same. Enjoy the benefits of a flexible workplace that values teamwork and encourages innovative ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Temp to Perm) in Havant
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and eager to learn more about the role and the company. Think about what matters to you in a workplace and ask about those aspects.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you another chance to express your enthusiasm for the position.
We think you need these skills to ace Customer Experience Advisor (Temp to Perm) in Havant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your previous customer service experience and how it aligns with the key responsibilities mentioned in the job description.
Showcase Your Skills:Don’t forget to emphasise your strong IT skills, especially with Word and Excel. Mention any specific examples where you’ve used these tools to enhance customer interactions or streamline processes.
Be Personable:Since this role is all about building relationships, let your personality shine through in your application. Use a friendly tone and share any relevant experiences that demonstrate your ability to connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Assistant, excellent communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, resolved issues, or built relationships. This will highlight your suitability for the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or processing orders. Prepare your responses to these situations, focusing on how you would approach problem-solving and maintaining customer satisfaction. This will show your proactive mindset and readiness for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, company culture, or opportunities for growth within the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it’s a great way to leave a lasting impression!
