At a Glance
- Tasks: Deliver exceptional customer service and coordinate logistics for smooth order processing.
- Company: Join a reputable organisation in Harwich with a collaborative team spirit.
- Benefits: Enjoy competitive salary, 25 days holiday, healthcare, and more perks.
- Other info: Great opportunities for career growth and personal development.
- Why this job: Be part of a fast-paced environment where your skills make a real difference.
- Qualifications: Experience in customer service or logistics with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Adecco are delighted to be recruiting for a Customer Service Coordinator to join a well-established and reputable organisation based in Harwich. This is a fantastic opportunity for someone with strong customer service and logistics experience to join a collaborative and fast-paced team.
The Role
The main purpose of this role is to deliver exceptional service to both internal and external customers within commercial guidelines. You will be responsible for processing customer orders, coordinating with key stakeholders, and ensuring smooth delivery of goods in line with agreed service levels.
Key Responsibilities
- Accurately process all customer orders using the company's order management system
- Manage a variety of orders including domestic, European and export
- Maintain clear and proactive communication with customers regarding order progress and delivery updates
- Work closely with sales, production teams, and logistics providers to ensure timely and complete deliveries
- Coordinate documentation to support order fulfilment and minimise business risk
- Handle customer complaints and service issues, ensuring a full resolution and feedback process
- Maintain and update customer records and databases to ensure accuracy
- Ensure all compliance documentation, including HMRC approvals, is correctly recorded
- Liaise with hauliers to arrange bookings and raise required paperwork
- Provide support across the wider customer service team where required
About You
- Proven experience within customer service and/or logistics
- Strong understanding of Order to Cash (OTC) processes, ideally using SAP
- Export experience would be advantageous
- Excellent communication and problem-solving skills
- Ability to manage customer expectations effectively
- Strong team player with a proactive and flexible approach
- Quick learner with the ability to use initiative
- Additional language skills would be beneficial
Benefits
- Competitive salary (dependent on experience)
- 25 days holiday plus bank holidays (increasing with service)
- Life assurance
- Company pension scheme
- Healthcare scheme
- Cycle to Work & Electric Car schemes
- Volunteering days
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Services Advisor in Harwich employer: Adecco
Joining our team as a Customer Services Advisor in Harwich means becoming part of a well-established organisation that values collaboration and excellence in customer service. We offer a supportive work culture with ample opportunities for professional growth, competitive benefits including a generous holiday allowance, and unique perks like volunteering days and health schemes, all aimed at fostering a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Harwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Harwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
