At a Glance
- Tasks: Be the first point of contact for customers, solving problems and ensuring satisfaction.
- Company: Join a friendly and dynamic team in a growing business.
- Benefits: Immediate start with long-term potential and a varied role.
- Other info: Flexible teamwork-focused culture with opportunities for growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 22000 - 26000 £ per year.
Location: Havant, Hampshire.
Hours: Monday to Friday, 8:30 am – 5:30 pm. Immediate start available.
We are recruiting on behalf of a client for a Customer Service Assistant to join their friendly and dynamic team on a temp‑to‑perm basis. This role is for an individual who enjoys building relationships, solving problems, and delivering excellent customer experiences.
The Role
As the first point of contact for customers, you will be at the heart of the business, ensuring every interaction is professional, helpful, and efficient.
Key Responsibilities
- Manage incoming enquiries via phone, email, and online platforms
- Process customer orders accurately and efficiently
- Build strong customer relationships to enhance satisfaction and loyalty
- Support customers with product selection
- Resolve delivery and order issues, escalating when needed
- Maintain and update the CRM system
- Provide essential administrative support to the sales team
What We’re Looking For
- Previous experience in a customer service or customer‑facing role
- Strong IT skills, including Word and Excel
- Excellent telephone manner and communication skills
- Good time management and ability to prioritise tasks
- A team‑focused approach with confidence to work independently
- A positive mindset with the ability to contribute ideas and improvements
- Confidence in your abilities, with a willingness to learn and grow
Why Apply
- Immediate start with long‑term potential (temp‑to‑perm)
- Varied role—no two days are the same
- Opportunity to make a real impact within a growing business
- Supportive, hands‑on environment where flexibility and teamwork are key
Customer Service Administrator in Hampshire employer: Adecco
Join a vibrant and supportive team in Havant, where your role as a Customer Service Administrator will allow you to make a meaningful impact on customer satisfaction. With a focus on employee growth and a dynamic work culture, you'll enjoy a varied role that offers the chance to develop your skills while working collaboratively in a flexible environment. This temp-to-perm position not only provides immediate employment but also the opportunity for long-term career advancement within a growing business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the team. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Service Administrator in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Assistant role. Highlight any previous customer service experience and showcase your problem-solving abilities.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for the team. Don’t forget to mention your strong communication skills!
Show Off Your IT Skills:Since strong IT skills are a must, be sure to mention your proficiency in Word and Excel. If you have experience with CRM systems, definitely include that too—it’ll show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey with our client!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. Remember, a friendly and professional tone can go a long way!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've solved problems for customers. Think of scenarios where you turned a negative experience into a positive one. This will highlight your ability to build strong relationships and enhance customer satisfaction, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
