At a Glance
- Tasks: Assist customers at Chippenham Station during railway engineering works.
- Company: Join a dynamic team focused on outstanding customer service.
- Benefits: Earn £13.45 per hour while gaining valuable experience.
- Other info: Available shifts during festive periods with opportunities for local candidates.
- Why this job: Be the friendly face that helps passengers navigate their journey.
- Qualifications: Must be 18+, reliable, and have good communication skills.
The predicted salary is between 13 - 14 £ per hour.
Customer Service Assistant - Chippenham Train Station We are recruiting Customer Service Assistants to support customers at Chippenham during planned railway engineering works.
As the first and last point of contact on a customer's journey, you will play a vital role in providing assistance, directions and travel information while replacement bus services operate in place of trains.
This is a fast-paced and rewarding role where delivering outstanding customer service and ensuring passenger safety are our top priorities.
- Pay rate: £13.45 Dates
- 27th November 2026 to 30th November 2026 24th December 2026 to 3rd January 2027 Excluding Christmas Day and Boxing Day You must be available to commit to all required dates to be considered for this role.
Shift Times Various AM and PM shifts are available, examples: 08:00 - 14:00 14:00 - 22:00 Additional shift patterns may be available depending on operational requirements.
Important Location Requirement Due to the nature of these engineering works and replacement transport arrangements, applicants must live locally to Chippenham Station or have a reliable means of travelling to and from work.
What You'll Be Doing Meeting and greeting customers as they enter and leave the station.
Assisting customers with travel information and general enquiries.
Supporting passengers who require additional assistance.
Helping customers locate replacement bus services.
Maintaining a safe station environment.
Providing a friendly, professional and approachable service at all times.
Essential Requirements Applicants must: Be aged 18 years or over.
Be physically fit and capable of standing and walking for extended periods.
Hold a valid Right to Work in the UK.
Have good spoken English and clear communication skills.
Be able to commit to all required working dates.
Be reliable, punctual and professional.
Railway Safety Requirements Please note that a zero-alcohol and zero-drugs policy applies to all railway operations.
Any employee reporting for duty under the influence of alcohol or drugs will not be permitted to work and may be subject to removal from the assignment.
If you're enthusiastic, customer-focused and available for the full duration of this festive assignment, we'd love to hear from you.
Apply today to be part of the team keeping customers moving throughout the holiday period.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK
GWR 2026 - Possessions Chippenham employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land GWR 2026 - Possessions Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace GWR 2026 - Possessions Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
