At a Glance
- Tasks: Deliver exceptional customer service and assist diverse customers with their inquiries.
- Company: Join South Gloucestershire Council's vibrant team in Kingswood.
- Benefits: Competitive hourly rate, inclusive team, and valuable public service experience.
- Other info: Dynamic environment with a commitment to inclusivity and support for all candidates.
- Why this job: Make a real difference in your community while developing your customer care skills.
- Qualifications: Relevant qualification or experience in customer service and strong IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Client South Gloucestershire Council as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full‑time position offering an hourly rate of 14.84.
About the Role
As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable.
Responsibilities
- Resolving customer inquiries at the first point of contact.
- Gathering information and verifying supporting evidence.
- Updating computer records and advising on legislation‑driven services such as Council Tax and Housing Benefits.
- Promoting digital inclusion by helping customers navigate self‑service options.
Qualifications
- A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience.
- Experience in a challenging front‑line service delivery environment.
- Strong understanding of legislation, regulations, and codes of practice.
- Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software.
- Initiative to research and resolve problems, with support from supervisors when needed.
- Ability to engage with a diverse range of customers and understand their specific needs.
- Excellent interpersonal skills and a customer‑focused approach to service delivery.
- Strong written and numeracy skills for accurate assessments and calculations.
- Ability to handle confidential information sensitively and professionally.
Desirable Attributes
- General knowledge of the council's departments and services.
- Experience acting as an advocate on behalf of others.
Benefits
- Be part of an inclusive and supportive team dedicated to making a difference.
- Work in a dynamic environment where your contributions are valued.
- Gain valuable experience in public service and customer care.
Inclusivity Matters
Our client is a disability‑confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.
One Stop Shop Customer Care Officer in Gloucester employer: Adecco
South Gloucestershire Council is an excellent employer for those looking to make a meaningful impact in their community as a One Stop Shop Customer Care Officer. With a commitment to inclusivity and support, employees benefit from a dynamic work environment that values contributions and fosters personal growth. This role offers the opportunity to gain valuable experience in public service while working alongside a dedicated team focused on delivering exceptional customer care.
StudySmarter Expert Advice🤫
We think this is how you could land One Stop Shop Customer Care Officer in Gloucester
✨Tip Number 1
Get to know the company! Research South Gloucestershire Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle various inquiries or challenging situations. Role-playing with a friend can help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your interpersonal skills! During interviews, share examples of how you've successfully engaged with diverse customers. Highlight your ability to empathise and resolve issues, especially for those who may be vulnerable.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like the One Stop Shop Customer Care Officer. Plus, it shows you're proactive and ready to take the next step in your career!
We think you need these skills to ace One Stop Shop Customer Care Officer in Gloucester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've made a difference in previous roles, especially in challenging situations.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the job description. Use keywords from the listing to demonstrate that you understand what the role entails and how you fit into it.
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon and ensure your application is easy to read. This will help us quickly see your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to local councils. Be ready to discuss how you would handle various customer inquiries and challenging situations, as this role is all about making a positive impact in the community.
✨Familiarise Yourself with Relevant Legislation
Since you'll be dealing with services like Council Tax and Housing Benefits, it’s crucial to have a basic understanding of the relevant legislation. Research these areas so you can confidently answer questions and demonstrate your knowledge during the interview.
✨Showcase Your IT Skills
Make sure you’re comfortable with Microsoft Office and any CRM systems. You might be asked about your experience with these tools, so be prepared to share specific examples of how you've used them in previous roles to enhance customer service.
✨Demonstrate Empathy and Inclusivity
This role requires engaging with a diverse range of customers, including vulnerable individuals. Think of examples from your past experiences where you’ve shown empathy and inclusivity, and be ready to discuss how you would approach similar situations in this role.
