Estate Agent Administrator in Gloucester

Estate Agent Office Administrator - Student & Residential Lettings

Hours: Monday to Friday, 9:00am - 5:00pm

Pay: 12.71 - 13.00 per hour

Location: Gloucester

Contract: Temporary to Permanent

Pay increase upon successful completion of the temporary-to-permanent period

Are you organised, approachable and proactive, and looking for a varied role where no two days are quite the same?

Due to an exciting increase in our property portfolio across both student accommodation and residential lettings, we are looking for an enthusiastic Office Administrator to join a busy and growing estate and lettings team.

This is much more than a traditional administration position. You'll be involved throughout the lettings journey - from advertising properties and arranging viewings to supporting new tenants with their move-in and ensuring all the necessary paperwork, council and utility arrangements are completed.

You'll communicate with a wide range of people every day, including students, private tenants, landlords, social housing contacts, local councils, contractors and utility providers, making this an interesting and people-focused role.

The Role

Working at the heart of the lettings office, you'll help ensure the property portfolio is efficiently managed and prospective and existing tenants receive a professional and friendly service.

Your responsibilities will include:

• Creating, uploading and managing property advertisements on OpenRent and other relevant platforms
• Ensuring property listings are accurate, attractive and kept up to date
• Responding to enquiries from prospective tenants and providing information about available properties
• Managing and coordinating the property viewing diary, ensuring appointments are organised efficiently for Louisa
• Booking, confirming and rearranging property viewings with prospective tenants
• Following up on enquiries and helping move prospective tenants through the lettings process
• Preparing tenancy documentation and completing the administration required when a new tenant is secured
• Coordinating tenant move-ins and ensuring all necessary documentation is completed
• Liaising with local councils regarding council tax and other tenancy-related matters
• Communicating with gas, electricity, water and other utility providers when tenants move in or out
• Engaging with students, private tenants and individuals within social housing
• Maintaining accurate tenant, landlord and property records
• Supporting tenancy renewals, move-ins and move-outs
• Liaising with landlords, contractors and tenants regarding property matters and maintenance requirements
• Helping coordinate maintenance enquiries and ensuring issues are directed to the appropriate person
• Providing ongoing administrative and customer service support to tenants throughout their tenancy
• Managing telephone calls, emails, filing, data entry and general office correspondence
• Supporting the wider team with additional duties as the property portfolio continues to expand

About You

We're looking for someone who is friendly, confident, organised and comfortable dealing with a wide variety of people.

You'll need to be able to manage several priorities at once, whether that's arranging a last-minute viewing, responding to a tenant enquiry, updating a property advert or making sure the paperwork for a new tenancy is ready.

Previous experience within administration, lettings, property, housing or customer service would be beneficial, although a positive attitude, strong communication skills and a willingness to learn are equally important.

You should be comfortable using computers and online systems, have good written and verbal communication skills and be confident speaking with tenants, landlords and external organisations.

Why Join?

This is an excellent opportunity for someone looking for a position that combines administration, property, customer service and coordination.

With the portfolio expanding across both student and residential lettings, you'll have the opportunity to develop a broad understanding of the property and lettings sector while becoming an important part of a busy team.

Monday to Friday, 9:00am - 5:00pm

12.71 - 13.00 per hour, with an increase in pay following successful completion of the temporary-to-permanent period.

If you're organised, personable and enjoy being kept busy, this could be the perfect opportunity to develop your career within a growing property business.