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- Tasks: Handle inbound calls from German-speaking shareholders and provide exceptional customer service.
- Company: Leading recruitment agency in Greater London with a focus on quality service.
- Benefits: Full-time hours, Monday to Friday, with a competitive pay rate.
- Why this job: Join a dynamic team and enhance your communication skills while helping customers.
- Qualifications: Fluent German speaker with prior customer service experience.
- Other info: Temporary position for 6 weeks with potential for future opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency is looking for a fluent German-speaking Inbound Call Centre Advisor for a 6-week temporary position in Greater London. You will handle calls from German-speaking shareholders regarding their accounts and related services.
The ideal candidate will possess prior customer service experience and excellent communication skills. This role is full-time, Monday to Friday, 9 am to 5 pm, and aims to provide exceptional service while ensuring compliance with data protection standards.
German-Speaking Inbound Call Centre Advisor employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Inbound Call Centre Advisor
✨Tip Number 1
Practice your German! Since you'll be dealing with German-speaking shareholders, brush up on your language skills. Try role-playing common call scenarios with a friend to build confidence.
✨Tip Number 2
Know the company! Research the recruitment agency and understand their values and services. This will help you tailor your conversation and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare for common questions! Think about how you would handle difficult customer situations or provide exceptional service. Having clear examples ready will make you stand out during the interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about landing this role. Don't miss out on this opportunity!
We think you need these skills to ace German-Speaking Inbound Call Centre Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about helping German-speaking customers, make sure to highlight your fluency in German. We want to see how you can communicate effectively and provide top-notch service!
Customer Service Experience Matters: If you've got previous experience in customer service, flaunt it! Share specific examples of how you've handled calls or resolved issues. We love seeing how you’ve made a difference for customers in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will show us that you can communicate effectively, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adecco
✨Brush Up on Your German
Since this role requires fluent German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common call scenarios to boost your confidence.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and best practices. Be ready to discuss your previous experiences and how you handled challenging situations, as this will show your ability to provide exceptional service.
✨Understand Data Protection Standards
As compliance is crucial in this role, take some time to research data protection regulations relevant to customer service. Being able to discuss these standards will demonstrate your commitment to safeguarding customer information.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
