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- Tasks: Handle inbound calls from German-speaking shareholders and provide top-notch customer service.
- Company: Join a dynamic team at a leading call centre with a focus on customer satisfaction.
- Benefits: Gain valuable experience in customer service while working full-time for 6 weeks.
- Why this job: Perfect opportunity to enhance your communication skills and work in a supportive environment.
- Qualifications: Fluent in German, with previous customer service experience preferred.
- Other info: Work Monday to Friday, 9am-5pm, and enjoy a professional atmosphere.
The predicted salary is between 1040 - 1248 £ per month.
We are currently seeking a German‑speaking Inbound Call Centre Advisor for a 6‑week temporary booking. This role will support an inbound campaign, handling calls from shareholders who are enquiring about shareholder facilities and related services.
Responsibilities
- Handle inbound calls from German‑speaking shareholders in a professional and efficient manner
- Respond to queries relating to shareholder facilities and general account information
- Provide accurate information while maintaining high levels of customer service
- Escalate queries where required in line with internal procedures
- Accurately capture and update customer information on internal systems
- Ensure all calls are handled in line with compliance and data protection requirements
Skills & Experience Required
- Fluent German speaker (spoken and written)
- Previous inbound call centre or customer service experience
- Confident communication skills with a professional telephone manner
- Strong attention to detail and ability to follow processes
- Comfortable working with multiple systems and databases
- Reliable, punctual, and able to commit to the full 6‑week booking
Working Hours
Monday-Friday, 9am-5pm
German Speaking Call Centre Operative employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Call Centre Operative
✨Tip Number 1
Make sure you brush up on your German language skills before the interview. Practise common phrases and customer service scenarios so you can respond confidently to any questions that come your way.
✨Tip Number 2
Research the company and its services. Knowing what they offer will help you answer queries more effectively and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare for common call centre scenarios. Think about how you would handle difficult customers or tricky questions, and be ready to demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace German Speaking Call Centre Operative
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about helping German-speaking shareholders, make sure to highlight your fluency in both spoken and written German. We want to see how you can communicate effectively in your application!
Tailor Your Experience: If you've got previous experience in a call centre or customer service, let us know! Be specific about what you did and how it relates to handling calls and queries. This will help us see how you'd fit right in with our team.
Be Professional and Personable: Your application should reflect the professional telephone manner we’re looking for. Use a friendly tone while keeping it formal enough to show you mean business. We love a good balance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Brush Up on Your German
Since this role requires fluent German, make sure you practice your language skills before the interview. Try to engage in conversations or even role-play common call scenarios to boost your confidence.
✨Know the Company and Role
Do a bit of research about the company and its services. Understanding their shareholder facilities will help you answer questions more effectively and show that you're genuinely interested in the position.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight how you handled difficult situations and maintained professionalism, as this is key for a call centre role.
✨Familiarise Yourself with Compliance
Since the job involves handling sensitive information, brush up on compliance and data protection regulations. Being knowledgeable about these topics will demonstrate your attention to detail and reliability.
