At a Glance
- Tasks: Lead a team to deliver exceptional service and create a welcoming environment for visitors.
- Company: Join a prestigious financial services organisation with a focus on excellence.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with flexibility and a chance to develop your career.
- Why this job: Be the face of the company and make a real impact on visitor experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 32000 - 42000 £ per year.
Salary: 32,000 - 42,000
Contract Type: Permanent
Working Pattern: Full Time (40 hours per week, Monday to Friday with flexibility required)
Our client, a leading organisation in the financial services sector, is seeking a dynamic and dedicated Front of House (FOH) Supervisor to join their team. This is an exciting opportunity to play a pivotal role in delivering outstanding service and ensuring a seamless visitor experience within a prestigious environment.
Key Responsibilities:
- Ensuring all visitors experience service excellence, with a warm and courteous welcome provided by Guest Services Ambassadors.
- Collecting customer feedback continuously and addressing any concerns to ensure resolution.
- Acting as a liaison between clients and hosts, providing accurate local area knowledge.
- Proactively managing enquiries, requests, or complaints through various communication channels.
- Leading the team by promoting a culture of service excellence and recognising outstanding performance.
- Strategically planning team rotas according to VIP events and meetings, ensuring optimal staffing levels.
- Conducting audits to maintain the highest standards of tidiness and cleanliness in reception areas.
- Supporting the development of Guest Services team members, fostering their growth.
Front of House Supervisor employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
