Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers and manage their queries effectively.
- Company: Join a successful and growing company in Wolverhampton with a flexible work culture.
- Benefits: Earn £12.60 per hour with opportunities for progression and hybrid working.
- Why this job: Kickstart your career in customer support and make a real difference every day.
- Qualifications: Customer service experience and basic computer skills are essential.
- Other info: Enjoy a dynamic work environment with varied shifts and excellent growth potential.
The predicted salary is between 10 - 15 £ per hour.
Exciting NEW Role Available!
First Line Customer Support
Based in Wolverhampton
£12.60 per hour
Full Time Rota Basis - Working hours between 5:00am and 11:00pm
Temporary to permanent
Our client is currently recruiting for a First Line Customer Support Advisor to join their growing company based in Wolverhampton. This is a fantastic opportunity to join an incredibly successful business that offers progression opportunities AND flexibility with hybrid working. If you have customer service experience, this role could be for you!
Role Summary
- Acting as the first point of contact to both internal and external customers.
- Managing incoming telephone calls/queries to client SLA standards.
- Managing outgoing telephone calls/queries.
- Managing customer e-mails to company quality standards.
- Logging incoming calls and emails into incident ticketing tool.
- Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas.
- Maintain high level of first-time fix rate to achieve Service Desk targets.
- Maintain detailed and accurate records of actions taken to support the incidents resolution.
- Maintain clear communication in line with company guidelines.
- Identify major incidents and escalate where required.
- Monitor all outstanding tickets and proactively manage personal workload.
What we need from you!
- Experience in a similar role is ideal bringing transferable Customer Service skills.
- Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a basic standard.
- Excellent people skills are essential.
- Ability to manage own workload and take a proactive approach to your desk.
- Willingness to provide flexibility with shift rota patterns, as required by the business.
Further Details
You will be provided with a rota in advance of your shifts, which will be of a varying hours and pattern. Rota will include 5 working days with 2 rest days however the rest days may not be consecutive. Flexibility around scheduling patterns is required to ensure service levels are maintained and hours are allocated fairly.
If the above sounds of interest, please apply directly to the advert with your most UP TO DATE CV to best demonstrate your relevant experience.
Adecco will make every attempt to contact individual applicants however in some cases this may not be possible and therefore we reserve the right to close the advert should sufficient applications be reached.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
First Line Support employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer support. Think about how you would handle specific scenarios, like a difficult customer or a technical issue. We want you to feel confident and ready to impress!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or growth opportunities shows that you’re serious about your career and eager to contribute to their success.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We make it easy for you to showcase your skills and experience directly to the hiring team. Let’s get you that First Line Support role!
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the First Line Support role!
Show Off Your People Skills: In your application, don’t shy away from showcasing your excellent people skills. We love candidates who can connect with customers and make their day a little brighter!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like we expect in our support role!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and get you one step closer to joining our team.
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the First Line Customer Support role. Familiarise yourself with the key responsibilities like managing calls and emails, and how to log incidents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role requires excellent people skills, think of examples from your past experiences where you've successfully handled customer queries or resolved conflicts. Be ready to share these stories during the interview to demonstrate your ability to connect with customers effectively.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Prepare to discuss how you've managed your workload in previous roles, especially in busy environments. Highlight any instances where you proactively solved problems or improved processes, as this aligns perfectly with the expectations for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture fits what you're looking for.
