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- Tasks: Support residents with financial advice, budgeting, and income maximisation.
- Company: Join a modern London Borough Council dedicated to promoting financial inclusion.
- Benefits: Enjoy hybrid working, professional development, and a collaborative work environment.
- Why this job: Make a positive impact on residents' lives while gaining valuable experience.
- Qualifications: Strong communication skills, customer service mindset, and experience in welfare benefits are essential.
- Other info: Adecco is committed to an inclusive recruitment process for all candidates.
The predicted salary is between 28800 - 43200 £ per year.
Adecco are supporting a London Borough Council in a service role as a Financial Inclusion Officer.
Location: West London
Contract Type: Temporary
Working Pattern: Full-Time, 36 hours per week, 3 days office, 1 day resident visits, 1 day WFH
About Our Client: Our client, a modern London Borough Council, is seeking a Financial Inclusion Officer to join their team. They are committed to promoting financial inclusion and providing support to residents in council or temporary accommodations. This is a temporary opportunity to make a positive impact on residents' lives and help them sustain their tenancies.
Hybrid working arrangement
Opportunities for professional development and growth
Collaborative and inclusive work environment
Responsibilities: As a Financial Inclusion Officer, you will:
- Provide support with income maximisation, employment/training advice, budgeting, and money/debt management to minimise the impact of welfare reform on residents.
- Establish key partnerships and working relationships with internal departments and other agencies to help residents access financial services and support.
- Effectively manage a caseload of Universal Credit (UC) claimants, providing timely advice and guidance to ensure successful claims and minimise arrears.
- Build relationships with the Department for Work and Pensions (DWP) to provide comprehensive referral and advice services for UC claimants.
- Update and maintain IT systems for Universal Credit and welfare reform changes, providing statistical information as required.
- Draught presentations and publications to promote the importance of paying rent, income maximisation, and budgeting to residents.
- Visit residents in their homes to verify their circumstances and authenticate documentation according to housing benefit regulations.
- Provide comprehensive advice and information on rent payments and the legal implications of non-payment, negotiating acceptable re-payment plans and promoting direct debit.
- Assist residents in accessing other financial assistance, such as Discretionary Housing Payments and crisis grants.
- Monitor outcomes and impact of interventions and welfare reform changes using relevant IT systems.
Knowledge of housing law, housing benefit legislation, and welfare reform.
Ability to negotiate rent/debt repayments with third parties on behalf of residents.
Excellent communication skills, both written and verbal.
Basic calculation skills.
Customer service mindset and the ability to work with a diverse community.
Strong problem-solving and decision-making abilities.
Experience working with customers in a diverse community.
Experience dealing with welfare benefits and providing basic money advice.
Ability to work collaboratively with internal and external stakeholders.
Previous experience working in partnership with statutory and voluntary agencies.
Familiarity with IT systems for recording and monitoring outcomes.
Interested candidates are invited to submit their CV. Only shortlisted candidates will be contacted. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Financial inclusion officer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial inclusion officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Financial Inclusion Officer. Understanding the nuances of income maximisation, budgeting, and welfare reform will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the field of financial inclusion or local government. Attend relevant workshops or seminars to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Research the specific challenges faced by residents in West London regarding financial inclusion. Being knowledgeable about local issues will demonstrate your commitment and understanding of the community's needs.
✨Tip Number 4
Prepare to discuss your experience with Universal Credit and welfare benefits in detail. Highlight any past roles where you've successfully managed caseloads or provided financial advice, as this will be crucial for the position.
We think you need these skills to ace Financial inclusion officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Financial Inclusion Officer. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in financial inclusion, welfare benefits, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities and communication skills.
Write a Strong Cover Letter: In your cover letter, express your passion for promoting financial inclusion and supporting diverse communities. Provide specific examples of how you've successfully managed caseloads or worked with residents to improve their financial situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Adecco
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Financial Inclusion Officer. Familiarise yourself with income maximisation, budgeting, and welfare reform, as these are key areas you'll be discussing during the interview.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare to demonstrate your ability to convey complex information clearly. Think of examples where you've successfully communicated with diverse communities or resolved conflicts.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples from your past experiences where you've helped clients manage their finances or navigate welfare benefits.
✨Research the Organisation
Learn about the London Borough Council's initiatives on financial inclusion. Being knowledgeable about their goals and values will show your genuine interest in the role and help you align your answers with their mission.
