At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users across the South West and Wales.
- Company: Join a leading Utilities organisation with a focus on innovation and customer service.
- Benefits: Gain valuable experience in a fast-paced environment with potential for career growth.
- Other info: Dynamic role with travel opportunities and a supportive, inclusive work culture.
- Why this job: Perfect for tech enthusiasts who love solving problems and helping others.
- Qualifications: Experience in 1st/2nd line support and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re working with a leading Utilities organisation to recruit a Field IT Support Analyst to join a busy End User Computing team, supporting internal users across the South West and Wales. This is a hands‑on, customer‑facing role combining service desk, field support, and project work, ideal for someone who thrives in a fast‑paced IT environment.
The Opportunity
- Operate across 1st and 2nd line support, acting as a key escalation point while also delivering front‑line service to end users.
- Service desk triage and incident resolution.
- Onsite and remote support across multiple locations.
- Hardware deployment, setup, and maintenance.
- Project support (including office moves and hardware refresh activity).
This is a varied position from resolving technical issues remotely to physically setting up and moving equipment onsite.
What You’ll Be Doing
- Providing 1st / 2nd line IT support via phone, remote tools, and onsite visits.
- Troubleshooting hardware, software, and printing issues.
- Supporting PC builds, deployments, and installations.
- Managing incidents, service requests, and escalations.
- Maintaining accurate asset records and ticket logs.
- Assisting with project work (e.g., hardware rollouts, site clearances).
- Supporting users across Bristol, South Wales, and surrounding areas.
Experience Required
- Experience in a Service Desk or Field Support role (1st / 2nd line).
- Strong customer‑facing skills with the ability to support non‑technical users.
- Solid technical knowledge of: Active Directory, SCCM, Exchange.
- Experience handling incidents, service requests and escalations.
- Remote and onsite troubleshooting.
- Ability to work in a fast‑paced, high‑volume environment.
- Strong organisation, attention to detail, and problem‑solving skills.
- Full UK Driving Licence (essential).
- Comfortable with manual handling of IT equipment when required.
- Willingness to travel across the region as part of the role.
Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Field User Analyst/2nd Line Support employer: Adecco
Join a leading Utilities organisation as a Field IT Support Analyst in Bristol, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee growth, we offer hands-on training and opportunities to engage in diverse project work across the South West and South Wales. Our inclusive culture prioritises your well-being and professional development, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field User Analyst/2nd Line Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or offer your support to local businesses. This not only boosts your experience but also shows potential employers that you're proactive and ready to tackle challenges.
✨Tip Number 3
Prepare for interviews by practising common questions related to 1st and 2nd line support. Think about scenarios where you've solved technical issues and be ready to share those stories with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Field User Analyst/2nd Line Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field User Analyst role. Highlight your experience in 1st and 2nd line support, and don’t forget to mention any relevant technical skills like Active Directory or SCCM. We want to see how you fit into our fast-paced IT environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your customer-facing skills make you the perfect fit for our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky technical issues in the past. We’re looking for someone who can think on their feet and resolve problems efficiently, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, SCCM, and Exchange. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've successfully supported non-technical users. Think about times when you turned a frustrated user into a satisfied one – those stories will really resonate!
✨Be Ready for Onsite Scenarios
Expect questions about how you'd handle onsite support situations. Consider scenarios where you've had to set up or move equipment, and be prepared to explain your thought process and the steps you took to resolve issues.
✨Demonstrate Your Organisational Skills
This role requires strong organisation and attention to detail. Prepare to discuss how you manage incidents and service requests, and maybe even share a time when your organisational skills made a difference in a busy environment.
