At a Glance
- Tasks: Support vulnerable residents in a thriving Extra Care Housing scheme while managing tenancy services.
- Company: Join a dedicated team at Bristol Court, focused on community and resident independence.
- Benefits: Competitive hourly rate, full-time hours, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Empower residents to live independently and enhance their quality of life every day.
- Qualifications: Experience in housing management and a passion for supporting vulnerable individuals.
Location: Bristol Court, United Drive, Feltham, TW14 9AG - Fully Office Based
Contract: Fixed-term Secondment Cover - 6 months (possible extension)
Hourly Rate: £21.41 PAYE / £28.48 Umbrella
Hours: Mon-Fri, 36 hours
Service: Specialist Housing (Extra Care)
Start date: ASAP
Are you passionate about supporting vulnerable residents to live independently while delivering excellent housing management services? We are seeking a proactive and customer-focused Senior Extra Care Officer to join our team at Bristol Court, a thriving Extra Care Housing scheme in Feltham. This is a full-time, site-based position providing cover for a secondment. Please note that remote working is not available, and the successful candidate will be required to work on-site five days per week.
About the Service
Bristol Court is a specialist Extra Care Housing scheme consisting of 94 self-contained flats supporting residents aged 18 and over, including:
- Older people
- People living with dementia
- Individuals with learning disabilities
- Individuals with mental health needs
Our aim is to help residents maintain their independence while ensuring they feel safe, supported, and connected within their community.
About the Role
As Senior Extra Care Officer, you will play a key role in delivering high-quality housing management and tenancy support services. Working closely with the Housing Management team, you will support residents throughout their tenancy journey while helping maintain a safe, welcoming, and well-managed housing environment.
You will be responsible for:
- Managing tenancy sign-ups and supporting new residents to settle into their homes
- Handling tenancy-related enquiries and providing housing advice
- Supporting rent account monitoring and tenancy sustainment activities
- Assisting residents with housing, welfare, and benefits-related issues
- Managing and resolving low-level anti-social behaviour cases
- Supporting tenants to report repairs and resolve day-to-day housing matters
- Promoting tenant responsibilities and compliance with tenancy agreements
- Maintaining accurate tenancy records and related documentation
- Working collaboratively with care providers, partners, and internal teams
- Responding to emergencies and supporting health and safety compliance across the scheme
- Supporting the line management of Concierge Officers and ensuring service standards are maintained
About You
We are looking for an experienced housing professional with a strong understanding of tenancy management and a passion for improving outcomes for vulnerable residents.
You will have:
- Experience working within housing management, supported housing, or Extra Care Housing environments
- Knowledge of housing legislation, tenancy management, and safeguarding principles
- Excellent communication and interpersonal skills
- The ability to build positive relationships with residents, colleagues, and partner agencies
- Strong IT skills and confidence using digital systems
- Experience managing challenging situations and resolving problems effectively
- A proactive, organised, and customer-focused approach
- The ability to work independently while contributing positively as part of a team
- Previous experience within an Extra Care Housing setting is highly desirable.
Senior Extra Care Officer in Feltham employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Extra Care Officer in Feltham
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Adecco, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Senior Extra Care Officer in Feltham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Adecco. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Adecco. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Adecco
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Adecco.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Senior Extra Care Officer role at Adecco, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Adecco that you can think critically and act effectively under pressure.
