At a Glance
- Tasks: Assist passengers, manage queues, and ensure station safety while providing top-notch customer service.
- Company: Join a leading rail service provider with a focus on customer satisfaction.
- Benefits: Earn up to £15.26 per hour with flexible shifts and the chance to work at various stations.
- Other info: Enjoy a zero-hours contract with ad hoc shifts and opportunities for growth.
- Why this job: Perfect for those seeking part-time work in a dynamic environment with great people.
- Qualifications: Good English skills, previous customer service experience, and a friendly attitude.
The predicted salary is between 13.45 - 13.45 £ per hour.
Key Details
- Contract: Immediate start, ongoing temporary role
- Pay: £13.45 per hour, £14.86 per hour station assist and £15.26 per hour Gateline after submitting 12 time sheets
- Location: St Davids train station
- Hours: Varied 7-8-hour shifts between 07:00 and 19:00, usually 2 to 4 shifts per week
- Zero-hours contract with ad hoc shifts offered weekly
- Opportunity to work at neighbouring stations
Main Responsibilities
- Assisting passengers and providing excellent customer service
- Managing queues and passenger flow through the station
- Checking tickets and directing passengers to the correct platform/train
- Operating ticket gates safely
- Supporting customers who require assistance
- Reporting incidents and maintaining station safety
Requirements
- Good spoken and written English
- Previous customer service experience
- Ability to pass a DBS check
- Willingness to comply with drug and alcohol testing policies
- Professional appearance and adherence to uniform standards
- Physically fit and able to stand for long periods
Ideal Candidate
Someone who enjoys working with the public, can remain calm in busy environments, communicates clearly, and is physically capable of being on their feet throughout the shift.
Based on the pay and flexibility, this could be a good role if you're looking for part-time, temporary, or supplementary work in customer service within the rail industry.
Gateline and station assist - Exeter St Davids employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Gateline and station assist - Exeter St Davids
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Gateline and station assist - Exeter St Davids
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
