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- Tasks: Be the first point of contact for customer queries via phone and email.
- Company: Join a supportive, fully remote team at a leading employment consultancy.
- Benefits: Enjoy a competitive salary and the flexibility of remote work.
- Other info: Work independently while staying connected with a dynamic virtual team.
- Why this job: Gain valuable experience in a fast-paced helpdesk environment while helping customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25500 - 25500 £ per year.
We are supporting the recruitment of a Customer Service / Helpdesk Advisor to join a virtual helpdesk team delivering high-quality support across telephone and email channels. This role focuses on being a first point of contact, providing clear information, resolving queries where possible, and ensuring accurate records are maintained. The environment is fast-paced and service-driven, requiring a strong customer focus, attention to detail, and the ability to manage enquiries independently while working as part of a remote team.
This opportunity is well suited to individuals who enjoy customer interaction, are comfortable using multiple systems, and take pride in delivering a positive customer experience.
Key responsibilities- Acting as the first point of contact for customer enquiries via phone and email
- Providing clear, accurate, and timely information in line with agreed processes
- Recording all interactions accurately using internal systems and tools
- Managing a range of enquiries, resolving at first contact where appropriate and escalating when required
- Keeping customers informed about the progress of their enquiries
- Using helpdesk and telephony systems confidently and efficiently
- Maintaining a professional, empathetic, and customer-focused approach at all times
- Working collaboratively with colleagues to support service delivery and improvements
- Experience in a customer service, helpdesk, or contact centre environment
- Confidence communicating with customers verbally and in writing
- Strong listening skills and the ability to understand and respond to different needs
- Comfortable working with IT systems and navigating multiple platforms
- Good organisation, attention to detail, and accurate record-keeping
- Ability to work independently in a remote setting while staying connected to a wider team
- A proactive, reliable, and positive approach to work
- Fully remote working
- Competitive salary for a short-term contract
- Clear structure and defined responsibilities
- Opportunity to build experience within a professional helpdesk environment
- Supportive, team-based virtual setting
Contact Center Agent in Exeter employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent in Exeter
✨Tip Number 1
Get your tech sorted! Make sure you have a reliable internet connection and a quiet space to take calls. This will help you feel confident and ready to tackle customer queries without distractions.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with answering questions and resolving issues. The more you practice, the more natural it will feel when you're on the phone with customers.
✨Tip Number 3
Familiarise yourself with common customer service scenarios. Think about the types of questions you might get and how you would respond. This will help you feel prepared and confident when dealing with real enquiries.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and easy for you. Plus, it shows you’re keen to join our team and be part of something great!
We think you need these skills to ace Contact Center Agent in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Center Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively with customers.
Be Detail-Oriented: Attention to detail is key in this fast-paced environment. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Center Agent. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. You could role-play common customer queries with a friend or family member. This will help you feel more confident and articulate during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think on your feet and provide excellent customer service.
✨Emphasise Teamwork and Independence
Since the role is remote, it's important to convey that you can work independently while still being a team player. Share examples of how you've collaborated with colleagues in the past, even if it was in a virtual setting. This will show that you can maintain connections and contribute to a team, no matter where you are.