At a Glance
- Tasks: Support a busy events team in delivering a large-scale autumn conference.
- Company: Join a dynamic team at a leading events organisation.
- Benefits: Earn £15-£16 per hour with flexible hybrid working.
- Other info: Perfect for those looking to enhance their career in events.
- Why this job: Gain hands-on experience in event operations and customer service.
- Qualifications: Strong organisational skills and excellent communication abilities.
The predicted salary is between 16 - 16 £ per hour.
We are seeking a highly organised and proactive Events Assistant to support a busy Conferences & Events team in the delivery of a large-scale autumn conference. This is a varied role offering exposure across event operations, customer service, and administration.
Key Responsibilities
- Act as a key point of contact for event attendees.
- Handle enquiries via email, phone, and video calls.
- Support registration process using systems such as EventsAir and CRM platforms.
- Assist attendees requiring one-to-one support.
- Manage inbox queries and follow-ups; chase missing attendee information.
- Support badge checks, data validation, and general admin.
- Assist with distribution of event passes and materials from HQ.
- Provide administrative support to the Commercial Manager.
- Assist the wider events team with ad-hoc duties as required.
Person Specification
- Highly organised with strong attention to detail.
- Proactive, self-motivated attitude.
- Excellent communication and interpersonal skills.
- Calm under pressure and able to multitask.
- Strong team player with a 'can-do' mindset.
- Strong administrative experience (events experience beneficial but not essential).
- Excellent customer service skills, including a professional phone manner and strong written customer service.
- Experience using databases (e.g. Salesforce or similar CRM systems).
- Tech-savvy and confident picking up new systems.
- Experience managing inboxes and high volumes of communication is vital.
Events Assistant & Customer Service employer: Adecco
Join a dynamic and supportive team as an Events Assistant & Customer Service, where your organisational skills will shine in a hybrid working environment that combines remote flexibility with the vibrant atmosphere of our London HQ in Victoria. We prioritise employee growth through hands-on experience in event operations and customer service, fostering a culture of collaboration and innovation. Enjoy competitive pay, a friendly work culture, and the opportunity to contribute to large-scale events while developing your professional skills.
StudySmarter Expert Advice🤫
We think this is how you could land Events Assistant & Customer Service
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Events Assistant & Customer Service
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
