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- Tasks: Join Thames Valley Police as an EUD Engineer, providing top-notch tech support and customer service.
- Company: Thames Valley Police Force is dedicated to enhancing community safety with innovative technology.
- Benefits: Enjoy a competitive daily rate and the chance to develop your skills in a dynamic environment.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team culture.
- Qualifications: Experience in ICT delivery, Windows 10 support, and strong troubleshooting skills are essential.
- Other info: A full UK driving licence is required, and you must have resided in the UK for 3 years.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: EUD Engineer
Contract Type: Temporary
Daily Rate: £.00
End Date: -02-28
Working Pattern: Full Time
Are you an experienced EUD Engineer looking for an exciting opportunity? Our client, Thames Valley Police Force, is seeking a talented EUD Engineer to join their team on a temporary basis. This is a fantastic chance to work with cutting-edge technology and make a significant impact on their service delivery. If you are passionate about providing an excellent customer experience and thrive in a fast-paced environment, then this role is perfect for you!
Responsibilities:
Provide an excellent customer experience to our client\’s user base, delivering prompt support in line with business impact.
Troubleshoot and resolve EUD incidents, requests, and problems, ensuring compliance with Service Level Agreements.
Identify patterns and trends within the EUD services and proactively raise them as problems.
Support the scheduling of moves, projects, events, and technology provisions, providing a proactive service.
Deliver services to the agreed Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
Follow processes and procedures, with a strong focus on asset management governance.
Identify service improvements within the EUD service delivery and escalate them to the EUD Senior Engineers.
Requirements:
Previous experience working in ICT operational delivery.
Proven experience in supporting Windows 10, smartphones, laptops, and desktops.
Previous experience in resolving incidents, requests, and problems.
Proven experience in identifying and delivering service improvements.
Excellent customer experience ethos.
Strong troubleshooting and diagnostics skills.
Ability to travel to different locations across multiple forces and undertake assignments in a timely manner.
Good communication skills.
ITIL V3 Foundation or ITIL V4 equivalent certification is desirable.
Join our client\’s dynamic team and contribute to providing top-notch EUD services! As an EUD Engineer, you will have the opportunity to work closely with various stakeholders, sharing best practises, and providing guidance and advice when necessary. Your technical expertise and problem-solving skills will be invaluable in ensuring an excellent customer experience.
Don\’t miss out on this exciting opportunity! Apply now and take the next step in your career as an EUD Engineer. Our client offers a competitive daily rate of £.00 and the chance to enhance your skills in a supportive and dynamic environment. Apply today and let your talents shine!
Please note that due to the requirement for flexible working hours and personal safety for lone working, a full UK driving licence is considered essential.
THIS ROLE IS INSIDE IR35
PLEASE NOTE DUE TO THE POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK CONTINUOUSLY FOR AT LEAST 3 YEARS AT TIME OF APPLICATION.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
EUD Engineer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows 10 and various devices. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills during any interactions you have with the hiring team. Since providing an excellent customer experience is a key part of the role, showcasing your ability to handle customer queries effectively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified and implemented service improvements in previous roles. This will show that you not only understand the importance of continuous improvement but also have a proactive mindset.
✨Tip Number 4
Since the role requires travel across different locations, be ready to discuss your flexibility and willingness to adapt to various working environments. This will reassure the hiring team that you can meet the demands of the position.
We think you need these skills to ace EUD Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the EUD Engineer position. Tailor your application to highlight relevant experience and skills that match what Thames Valley Police Force is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in ICT operational delivery, particularly with Windows 10, smartphones, laptops, and desktops. Provide specific examples of how you've resolved incidents and delivered service improvements.
Showcase Customer Experience Skills: Since providing an excellent customer experience is crucial for this role, include examples of how you've successfully supported users in the past. Mention any relevant metrics or feedback that demonstrate your commitment to customer satisfaction.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for an EUD Engineer.
How to prepare for a job interview at Adecco
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10, smartphones, laptops, and desktops. Highlight specific incidents you've resolved and the troubleshooting techniques you used, as this will demonstrate your technical expertise.
✨Emphasise Customer Experience
Since providing an excellent customer experience is crucial for this role, share examples of how you've gone above and beyond to support users in previous positions. This will show that you understand the importance of user satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've identified patterns and trends in EUD services and how you've proactively addressed them. This will illustrate your ability to think critically and improve service delivery.
✨Understand the Role's Requirements
Familiarise yourself with the responsibilities outlined in the job description, such as compliance with Service Level Agreements and asset management governance. Being knowledgeable about these aspects will help you answer questions confidently.
