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- Tasks: Support the lifecycle management of End User Devices and ensure service delivery meets agreed standards.
- Company: Join Thames Valley Police, a vital organization serving the community in Oxfordshire.
- Benefits: Enjoy a stable office-based role with a Monday to Friday schedule until August 2024.
- Why this job: Make a real impact by optimizing technology for users while working in a supportive environment.
- Qualifications: Must have resided in the UK for at least 3 years; technical knowledge of EUD services is essential.
- Other info: This role is inside IR35 and requires police vetting.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for EUD Engineers to work for Thames Valley police at their headquarters in Kidlington Oxfordshire. This is a temporary role until August 2024 and you will be working Monday to Friday 37 hours a week – Office Based! THIS ROLE IS INSIDE IR35 PLEASE NOTE DUE TO THE POLICE VETTING CRITERIA YOU MUST HAVE BEEN RESIDING WITHIN THE UK CONTINUOUSLY FOR AT LEAST 3 YEARS AT TIME OF APPLICATION. The overall purpose of the role is to: provide technical/service knowledge and assist in management of lifecycle management of all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data and tools enable device optimisation and utilisation. Support management of end to end device lifecycles in accordance with the EUD strategy, including device road maps and evaluation through to disposal, with a focus on supportability, usability and cost effectiveness. Use management information to monitor and measure day to day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all service support documentation is of ITIL V3 quality and document control is in place for ongoing effective engagement with the Inci…
EUD Engineer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Engineer
✨Tip Number 1
Familiarize yourself with ITIL V3 principles, as this role emphasizes the importance of high-quality service support documentation. Understanding these frameworks will help you demonstrate your capability to maintain and improve service delivery.
✨Tip Number 2
Highlight any experience you have with lifecycle management of end user devices. Be prepared to discuss specific examples where you've successfully managed device roadmaps or optimized device utilization.
✨Tip Number 3
Since this role is office-based and requires continuous UK residency for at least three years, make sure to emphasize your local knowledge and understanding of the UK ICT landscape during your discussions.
✨Tip Number 4
Prepare to discuss how you would use management information to monitor EUD service delivery. Think about metrics you would track and how you would address any performance issues that arise.
We think you need these skills to ace EUD Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the EUD Engineer position. Understand the responsibilities and required skills, especially the importance of technical knowledge in managing end user devices.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with lifecycle management of end user devices, ICT services, or ITIL practices. Use specific examples to demonstrate your expertise.
Address the Location Requirement: Since the role requires continuous residency in the UK for at least 3 years, make sure to clearly state your residency status in your application to avoid any issues during the vetting process.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A well-presented application reflects your attention to detail.
How to prepare for a job interview at Adecco
✨Understand the Role Requirements
Make sure you thoroughly understand the responsibilities of an EUD Engineer. Familiarize yourself with lifecycle management, service level agreements (SLAs), and ITIL V3 standards, as these will likely be key discussion points during your interview.
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical expertise related to end user devices. Highlight any relevant experience you have in managing device lifecycles, optimizing asset data, and ensuring service delivery within agreed SLAs.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully addressed issues in ICT service delivery. Be ready to explain how you used management information to monitor performance and implement improvements, as this aligns with the role's focus on service optimization.
✨Prepare for Questions on Compliance and Documentation
Since the role involves adhering to SACM policy and maintaining ITIL V3 quality documentation, prepare to discuss your experience with compliance and document control. This will show that you understand the importance of these processes in delivering effective ICT services.
