At a Glance
- Tasks: Manage property listings, coordinate viewings, and support tenants throughout their journey.
- Company: Join a growing estate agency with a friendly and dynamic team.
- Benefits: Earn £12.71 - £13.00 per hour, with pay increase after probation.
- Other info: Monday to Friday hours, with opportunities for career growth in the property sector.
- Why this job: Perfect for those who love variety and working with people in a fast-paced environment.
- Qualifications: Organised, confident, and great at communication; experience in admin or customer service is a plus.
Estate Agent Office Administrator - Student & Residential Lettings
Hours: Monday to Friday, 9:00am - 5:00pm
Pay: £12.71 - £13.00 per hour
Location: Gloucester
Contract: Temporary to Permanent
Pay increase upon successful completion of the temporary-to-permanent period.
Are you organised, approachable and proactive, and looking for a varied role where no two days are quite the same? Due to an exciting increase in our property portfolio across both student accommodation and residential lettings, we are looking for an enthusiastic Office Administrator to join a busy and growing estate and lettings team.
This is much more than a traditional administration position. You will be involved throughout the lettings journey - from advertising properties and arranging viewings to supporting new tenants with their move-in and ensuring all the necessary paperwork, council and utility arrangements are completed.
You will communicate with a wide range of people every day, including students, private tenants, landlords, social housing contacts, local councils, contractors and utility providers, making this an interesting and people-focused role.
The Role
Working at the heart of the lettings office, you will help ensure the property portfolio is efficiently managed and prospective and existing tenants receive a professional and friendly service. Your responsibilities will include:
- Creating, uploading and managing property advertisements on OpenRent and other relevant platforms
- Ensuring property listings are accurate, attractive and kept up to date
- Responding to enquiries from prospective tenants and providing information about available properties
- Managing and coordinating the property viewing diary, ensuring appointments are organised efficiently
- Booking, confirming and rearranging property viewings with prospective tenants
- Following up on enquiries and helping move prospective tenants through the lettings process
- Preparing tenancy documentation and completing the administration required when a new tenant is secured
- Coordinating tenant move-ins and ensuring all necessary documentation is completed
- Liaising with local councils regarding council tax and other tenancy-related matters
- Communicating with gas, electricity, water and other utility providers when tenants move in or out
- Engaging with students, private tenants and individuals within social housing
- Maintaining accurate tenant, landlord and property records
- Supporting tenancy renewals, move-ins and move-outs
- Liaising with landlords, contractors and tenants regarding property matters and maintenance requirements
- Helping coordinate maintenance enquiries and ensuring issues are directed to the appropriate person
- Providing ongoing administrative and customer service support to tenants throughout their tenancy
- Managing telephone calls, emails, filing, data entry and general office correspondence
- Supporting the wider team with additional duties as the property portfolio continues to expand
About You
We are looking for someone who is friendly, confident, organised and comfortable dealing with a wide variety of people. You will need to be able to manage several priorities at once, whether that’s arranging a last-minute viewing, responding to a tenant enquiry, updating a property advert or making sure the paperwork for a new tenancy is ready.
Previous experience within administration, lettings, property, housing or customer service would be beneficial, although a positive attitude, strong communication skills and a willingness to learn are equally important. You should be comfortable using computers and online systems, have good written and verbal communication skills and be confident speaking with tenants, landlords and external organisations.
Why Join?
This is an excellent opportunity for someone looking for a position that combines administration, property, customer service and coordination. With the portfolio expanding across both student and residential lettings, you will have the opportunity to develop a broad understanding of the property and lettings sector while becoming an important part of a busy team.
If you’re organised, personable and enjoy being kept busy, this could be the perfect opportunity to develop your career within a growing property business. Apply today to find out more.
Estate Agent Administrator employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Agent Administrator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Adecco.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Adecco? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Adecco's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Estate Agent Administrator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Estate Agent Administrator role at Adecco, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Adecco
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Adecco operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Adecco. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Adecco.
