At a Glance
- Tasks: Coordinate service contracts and support engineers in daily operations.
- Company: Join a friendly and reputable team in a successful Harlow-based company.
- Benefits: Enjoy a competitive salary, monthly shopping vouchers, and free parking.
- Other info: Monday to Friday role with excellent work-life balance and career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact on service delivery.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 32000 - 32000 £ per year.
Monday-Friday 7:30am-4:30pm / 08:00-17:00
Salary UP TO 32,000 (depending on experience)
Harlow - Office based
21 days plus bank holidays and additional Christmas shut down!
Benefits: Monthly Shopping Vouchers, Free Parking
We are excited to be working with a regular client of ours, a successful company based in Harlow, who are now seeking a Contracts Coordinator. The successful individual will be joining a small, friendly and creditable team and will be responsible for assisting with the smooth day to day operation and running of the service contracts administration.
Duties:
- Planning and coordinating engineers site diary - keeping planner up to date.
- Taking ownership of jobs.
- Dealing with both projects & contracts side.
- Ensure daily engineer worksheets and relevant information is received and processed.
- Ordering and arranging delivery of filters and other equipment required for site jobs.
- Ensuring all client paperwork and reports are accurate and up to date - uploaded on customers portal.
- Liaising with clients in a professional manner and taking queries regarding contracts.
- Preparing of quotations and sales material.
- Provide support to sales and customer service teams with phone answering, enquiry taking and outbound telephone calls.
- Perform other clerical duties as required such as filing, photocopying, collating, etc.
- Any other appropriate duties as they arise.
Service coordinator in Essex employer: Adecco
Join a dynamic and supportive team in Harlow as a Service Contracts Coordinator, where your contributions will be valued and recognised. With a competitive salary of up to £32,000, generous benefits including monthly shopping vouchers, free parking, and a healthy work-life balance with 21 days of holiday plus bank holidays, this role offers an excellent opportunity for personal and professional growth in a friendly office environment. Embrace the chance to develop your skills while working closely with clients and colleagues in a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Service coordinator in Essex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service coordinator in Essex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
