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For Companies At a Glance
- Tasks: Coordinate services for key clients and ensure top-notch delivery.
- Company: Join a dynamic team at a leading service provider.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Why this job: Make a real impact while enhancing customer relationships and driving improvements.
- Qualifications: Experience in customer service and strong teamwork skills required.
- Other info: Inclusive environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
As a Service Coordinator, you will play a critical role in supporting key account clients throughout their service journey. Your responsibilities will include planning, coordinating, and ensuring the successful delivery of services. With your eye for detail and proactive approach, you will help maintain high standards and enhance customer relationships.
Key Responsibilities
- Ensure all contracted work meets client expectations and aligns with agreed KPIs.
- Collaborate with the planning team to schedule work efficiently.
- Identify and implement process improvements to maximize profitability.
- Document access issues and liaise with clients to provide effective solutions.
- Prepare and issue post-service reports within 5 working days.
- Manage customer complaints and delivery issues, keeping records updated.
- Conduct client review meetings and ensure follow-up actions are completed.
- Support your team during absences, maintaining seamless service delivery.
- Work closely with the Sales Account Manager on upselling and cross-selling opportunities.
- Keep asset management information accurate and up to date.
What You Bring
- Strong experience in a customer-centric environment, demonstrating professionalism and efficiency.
- A detail-oriented mindset and exceptional teamwork skills.
- The ability to work independently while using your initiative to problem-solve.
- A proactive approach to identifying areas for improvement in processes and client service.
- A commitment to the company values of Honesty, Ownership, and Respect.
Health & Safety Responsibilities
- Produce method statements and risk assessments.
- Investigate access issues, ensuring field staff can work safely.
If you are excited about making a real impact and are ready to embrace a challenge, we want to hear from you! Don't miss out on this opportunity to join a passionate team and grow your career.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Service Coordinator (12 months FTC) in Essex employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator (12 months FTC) in Essex
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can demonstrate how your experience aligns with their commitment to honesty, ownership, and respect. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you've improved processes or handled customer complaints effectively. This will help you shine during those tricky interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our passionate team and making a real impact.
We think you need these skills to ace Service Coordinator (12 months FTC) in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your experience in customer service and any relevant skills that align with the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Detail Orientation: Since attention to detail is key for this role, don’t shy away from showcasing examples where you've successfully managed projects or tasks with precision. We love seeing how you’ve kept things organised and efficient in past roles!
Be Proactive in Your Approach: In your application, share instances where you’ve identified areas for improvement or implemented changes that enhanced service delivery. We’re all about that proactive mindset, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with key terms like KPIs and customer service processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified and implemented process improvements in previous roles. Highlight how your proactive approach has led to better customer experiences or increased efficiency. This will resonate well with the interviewers.
✨Emphasise Teamwork and Communication
Since this role involves collaboration with various teams, be ready to share instances where you've successfully worked as part of a team. Discuss how you’ve managed customer complaints or delivery issues, showcasing your ability to communicate effectively and maintain strong relationships.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you assess if the company aligns with your values and career goals.
