IT Business Support Officer
Location: Dagenham, Essex
Contract: Temporary Assignment (3 Months Initially, with Potential Extension)
Pay Rate: 17.00 per hour
About the Role
We are currently recruiting for an IT Business Support Officer to join a busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems.
Key Responsibilities
As an IT Business Support Officer, you will support the ICT team with a variety of day-to-day operational activities, helping to ensure the smooth delivery of ICT services across the organisation.
Key duties will include:
- Providing first line ICT support to internal users.
- Assisting with troubleshooting and resolving hardware, software, system and user-related issues.
- Supporting the management and maintenance of business systems and applications.
- Assisting with data management, reporting and system administration tasks.
- Logging, tracking and updating support tickets to ensure timely resolution.
- Working closely with colleagues to achieve ICT service delivery objectives and implementation targets.
- Assisting with system upgrades, testing and new technology rollouts.
- Promoting best practices and helping users maximise the use of ICT systems.
About You
The successful candidate will have a strong interest in technology and a proactive approach to learning new systems and applications. You will be comfortable supporting users at all levels and delivering a high standard of customer service.
You will ideally have:
- Previous experience in an IT support, ICT support, service desk or business support environment.
- Good understanding of IT systems, applications and troubleshooting processes.
- Strong organisational and problem-solving skills.
- Excellent verbal and written communication skills.
- The ability to build positive working relationships with stakeholders at all levels.
- A customer-focused approach with the ability to manage multiple priorities.
- A keen interest in technology and keeping up to date with industry developments.
- Proficiency in Microsoft Office applications and common business systems.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
#J-18808-Ljbffr
IT Support Assistant in Essex employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
